Manager, HR Shared Services
About The Position
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: HR Shared Services is the front door for employee questions at Instructure. Our team handles day-to-day questions and owns complex cases: escalations, compliance-sensitive issues, and the problems that don’t have a template answer yet.
Requirements
- Three to five years of HR experience, ideally in a shared services, HR operations, or people support environment.
- One to two years leading a team.
- Comfort with case management and ticketing tools (we use Jira and Confluence); dashboard or reporting experience is a strong plus.
- Sound judgment on sensitive or ambiguous cases, and the ability to know when something needs to be escalated further.
- Experience with Workday or a similar HRIS.
- Exposure to global or multi-region HR support.
Responsibilities
- Manage and coach a team of HR specialists, including performance, development, and day-to-day workload.
- Own escalations and complex employee cases end to end, from intake through resolution, keeping quality and consistency high.
- Take ownership of AskHR reporting and dashboards, turning ticket and case data into insights HR leadership can act on.
- Monitor knowledge base quality and close gaps so employees can self-serve more and escalate less.
- Drive process improvement, especially where automation can take on more of the routine volume.
- Own specific processes including immigration, global compliance, background checks and reporting.
- Cross-functional partnership with Payroll, IT and other HR COEs.
Benefits
- Competitive compensation
- Ownership program participation for all full-time employees
- Flexible work culture
- Generous time off, including local holidays and an annual “Dim the Lights” period
- Comprehensive wellness programs
- Mental health support
- Learning and development resources
- Professional development tools
- Tuition reimbursement
- The technology and tools you need to do your best work
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
