Manager HR Shared Services

Target•Brooklyn Park, MN

2d•Hybrid

About The Position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. Target Human Resources is known for building exceptional teams and embedding innovation and agility into everything we do—reflecting the heart of Target’s brand. With the opportunity to impact team members across the enterprise, HR is a trusted partner to the leaders and teams who shape the guest experience every day. HR Shared Services plays a critical role in this mission as the central hub of our HR organization—integrating people, processes, and technology to deliver a seamless, human-centric experience. By centralizing, streamlining and standardizing operations, enabling self-service, and driving efficiency through automation, we empower team members with quick, consistent support while enabling HRBPs and COEs to focus on strategic initiatives and enterprise impact. As Manager, HR Shared Services, you will lead a team of Senior HR Specialists responsible for delivering timely, accurate, empathetic and digital-first HR support at scale. You will serve as a lifecycle owner for digital HR delivery; setting and maintaining expectations for quality, escalation and judgment; strengthening self-service and AI-enabled pathways; using data and insights from inquiry trends to improve content, processes and the overall team member experience. This roles partners closely with Lead Specialists, Sr Consultants, HR generalists, COEs, ER, Legal and Product to ensure HR support is consistent, compliant and continuously improving.

Requirements

Bachelor’s degree, HR or related field preferred.
1-2 years of formal or informal leadership experience
Experience leading teams in digital, shared services or high-volume environments
Comfortable applying judgment with defined guardrails and coaching others to do the same
Data-informed, improvement-oriented and able to translate insights into action
Strong communicator and partner, able to influence across functions
Demonstrated interpersonal skills with a high degree of sensitivity for confidentiality

Responsibilities

Own the delivery of HR support across assigned lifecycle areas (e.g., staffing, total rewards, scheduling, career and performance and leaving target), ensuring consistent application of policies, workflows and escalation paths.
Serve as an escalation point for complex or sensitive inquiries, ensuring timely resolutions and appropriate partnership (e.g. ER, Legal and COEs).
Ensure high-quality resolution of team member inquiries across digital channels, including appropriate validation of AI-generated responses within established guidelines.
Use inquiry trends and lifecycle insights to identify experience gaps, risks or inconsistencies and proactively provide summaries and/or raise recommendations to appropriate partners.
Drive continuous improvement by identifying patterns in inquiries, repeat contacts and manual work and translating insights into recommendations for content, workflow or automation enhancements.
Support testing and rollout of new tools, workflows and system enhancements.
Contribute to planning and prioritization efforts to ensure HR Shared Services can scale effectively while maintaining quality and compliance.
Lead, coach and develop a team of Senior HR Specialists, setting clear expectations for judgment, quality, productivity and service experience.
Reinforce standard work, documented best practices and escalation protocols to ensure consistency and confidence across the team.
Support onboarding, performance management and development planning for team members, strengthening HR capability and digital fluency.
Foster a culture of accountability, learning and adaptability as processes, tools and business needs evolve.