HR Shared Services Specialist

TTM Technologies•Santa Ana, CA

About The Position

TTM Technologies, Inc. is seeking an HR Shared Services Specialist to join their North America HR Shared Services team. This role is part of a centralized center of excellence focused on delivering exceptional HR service experiences. The specialist will act as a trusted HR service provider, offering direct, consultative support to employees, managers, and HR partners through a full spectrum of HR-related services and transactions. This position is the frontline ambassador for the HR service delivery model, emphasizing employee experience, operational excellence, and continuous improvement.

Requirements

High School Diploma
5+ years of experience working in an HR shared services or HR service delivery environment
Demonstrated ability to serve diverse customer populations with professionalism and accuracy
Proficient with Microsoft Office tools

Nice To Haves

Associate's or Bachelor's Degree in Human Resources, Business Administration, or a related field
Excellent written and oral communication skills
Proven ability to build relationships quickly, inspire confidence, and positively shape the end-to-end customer service experience
Demonstrated ability to manage multiple service requests simultaneously, problem-solve under pressure, and consistently meet deadlines in a fast-paced service environment
Ability to work both independently and collaboratively as an integral team member within a shared services model
Strong analytical mindset with the ability to assess complex situations, resolve problems, and exercise sound judgment consistent with job duties, service standards, and company policies
Self-motivated, highly detail-oriented, and organized
Proactive approach to anticipating service needs, initiating improvements, and adapting to an evolving HR service landscape

Responsibilities

Perform day-to-day workforce administration operations, functions, and duties while consistently upholding service level agreements (SLAs), performance standards, and key service delivery metrics.
Serve as a knowledgeable HR service resource, providing quality customer service in response to complex and/or escalated inquiries made via phone or tickets in the HR case management system.
Utilize FAQs, scripts, and HR knowledge tools to efficiently and accurately assist employees with inquiries.
Assist with creating and documenting Standard Operating Procedures (SOPs), FAQs, and call and ticket scripts.
Evaluate, analyze, and ensure the accuracy of employee data within HR systems.
Audit source documents to confirm accuracy, completeness, and compliance of approvals in accordance with company policies and procedures.
Ensure the integrity of the corporate timekeeping system by conducting final reviews of corporate time cards and releasing them for payroll processing.
Partner with HR business process owners by documenting processes, test procedures, and creating training for the HR user community.
Engage in pre- and post-implementation activities for new technology, functionality, interfaces, and security enhancements, including Service Rehearsal Testing and User Acceptance Testing.
Provide assistance in process re-engineering efforts to streamline workflows, eliminate inefficiencies, and align HR service delivery with industry best practices.
Act as a resource and subject matter support to Tier 1 level team members.
Create and distribute data management reports on a regular and ad hoc basis using system tools including Workday, Excel, and other software.
Participate in cross-functional process improvement projects as necessary.