Manager, HR Communications and Change

Toyota North America • Plano, TX

2d • Onsite

About The Position

Toyota’s Human Resources (HR) Communications team is looking for a passionate and highly motivated Manager, HR Communications and Change. The primary responsibilities of this role are to lead a team responsible for communicating primarily HR related topics to our team members at all locations, develop strong partnerships with HR leaders and collaborate closely with HR Communications Managers in our field locations to promote Toyota programs internally and communicate key messages using various channels. Reporting to the Senior Manager, HR Communications & Experience, the person in this role will support the team's objective to create consistent communications experiences across the company, communicate clearly and effectively about various HR programs and initiatives, and leverage data & analytics to develop change and communication plans/strategies. This position is based in Plano, Texas. The selected candidate will be expected to reside within commutable distance of this location.

Requirements

• Experience with managing teams with significant cross-functional collaboration
• Bachelor’s degree (or higher) in Communications, Marketing, Business, Human Resources, OR deep experience effectively leading enterprise-wide, cross-functional initiatives with communications responsibilities
• Exceptional written and verbal communication skills
• Experience developing materials in a fast-paced, high-stress, fluid environment
• Proven ability to manage complex communication and change planning in addition to demonstrating strong project management
• Demonstrated experience creating, launching, and sustaining communications programs to drive changes across the organization
• Experience with and knowledge of organizational change management principles, methodologies, and tools
• Familiarity with project management approaches, tools, and phases of a project lifecycle
• Proven ability to deal with uncertainty, show flexibility, and influence members at all levels
• 7+ years of business experience with large complex communication or change initiatives

Nice To Haves

• Enthusiastic, organized and creative working style
• Proven ability to effectively use data & analytics to develop communications plans
• MBA or other advanced business / strategy degree or certification
• Organizational Change Management certification
• Employer branding and advertising to build candidate pipelines in support of recruiting efforts

Responsibilities

• Lead, coach, and develop the HR Communications and Change team to deliver clear, consistent, on-brand communications to our team members.
• Develop and execute integrated communication and change leadership strategies that build awareness, understanding, readiness, adoption, and sustained engagement for HR programs.
• Assess stakeholder needs, audience impacts, and resistance points, then use those insights to shape communication and partner with learning teams to activate across the stakeholder groups.
• Create strategic narratives, leader messages, FAQs, talking points, presentations, visual content, and multi-channel plans that make complex HR changes clear, relevant, and actionable for leaders and team members.
• Manage the design and launch of campaigns across LinkedIn, Instagram, and other platforms to build targeted candidate pipelines to feed quality leads directly into our HR systems for recruiters to take forward.
• Manage the intake, prioritization, planning, approvals, and execution of communication and change requests across key channels, escalating capacity or timing concerns as needed.
• Partner with HR Centers of Excellence (COEs), Enterprise Resources leaders, Corporate Communications, and business stakeholders to understand large scale impacts, team member implications, and communication requirements.
• Use data, KPIs, feedback, and lessons learned to evaluate the effectiveness of communications and change efforts, identify opportunities for improvement, and continuously kaizen team processes, tools, and delivery standards.

Benefits

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager