Manager - Hospital & Client Relations-Long Island, Nassau, Queens Territory

New York Blood Center Inc•City of Rye, NY

2d•$105,000 - $115,000

About The Position

The Manager, Hospital & Client Relations implements NYBCe’s customer strategy to maximize satisfaction, strengthen partnerships, and drive revenue growth. The role builds and maintains relationships with hospitals and other clients, executes and finalizes contracts, supports pricing negotiations, and increases awareness of NYBCe’s products and services. The manager works with internal stakeholders and divisional leadership to develop client business plans, grow accounts, retain clients, resolve issues, and ensure accurate communication and reporting. The position covers the Long Island, Nassau, and Queens territory and requires 20% travel.

Requirements

Bachelor’s degree in business, sales management, marketing, or health administration, or equivalent.
Five years of direct account-management experience in a competitive market and/or operational experience in blood banking, transfusion medicine, or a related healthcare environment.
Valid driver’s license.
Proficiency with CRM systems and contract management platforms.
Advanced Microsoft Excel proficiency, including data analysis, reporting, and spreadsheet management; proficiency with Microsoft Office Suite.
Strong knowledge of hospital operations.
Familiarity with medical technology and terminology.
Cultural competency and ability to communicate effectively and sensitively with people from diverse backgrounds.
Strong interpersonal, communication, and presentation skills to influence internal and external stakeholders.
Strong analytical and problem-solving skills, including the ability to interpret data and present insights to clients.
Proactive, results-driven approach and ability to manage complex institutional relationships.
Professionalism, tact, and diplomacy in client and internal interactions.
Strong attention to detail and organizational skills.
Ability to develop and grow relationships with hospitals, clinical teams, and executive-level decision makers.
Ability to participate in and support pricing and contract negotiations.
Ability to work independently and collaboratively with cross-functional teams.
Ability to handle confidential information with discretion.
Ability to travel 20%.
Equivalent combinations of education, training, and experience may satisfy the requirements if they provide the knowledge, skills, and experience needed to perform the essential functions.

Nice To Haves

Account Management training and contract execution practices are preferred.

Responsibilities

Build, strengthen, and manage hospital and client relationships through proactive account management, fostering long-term collaboration and partnership opportunities.
Lead meetings and strategic discussions with senior client leaders.
Execute contracts, create pricing proposals, participate in negotiations, and work toward timely agreement finalization before expiration.
Conduct quarterly account meetings, virtually and on-site, to expand relationships, identify opportunities, and promote NYBCe’s products and services.
Partner with Finance, Legal, CCS, Operations, Analytics, and other internal stakeholders to align and execute client agreements and initiatives.
Identify new business opportunities and support retention and growth of product and service offerings.
Maintain accurate, timely CRM information concerning account activities, contracts, and communications.
Present NYBCe products, services, and partnership opportunities to clients.
Collaborate with Divisional Leadership to establish individualized business plans for sales growth with current and potential customers.
Monitor industry trends and competitor activity to inform strategy and maintain NYBCe’s competitive position.
Ensure clear, accurate, and consistent communication across client touchpoints.
Work with Analytics to interpret client performance trends and forecast opportunities.
Manage implementation of solutions and follow through with hospitals and clients to support issue resolution.
Prepare reports.
Provide educational support for customers, such as seminars.
Attend conferences and seminars as required.
Recommend improvements to business-unit practices and processes.
Perform related duties as assigned.