Manager, Health Center Operations; 363

The Centers•Cleveland, OH

27d

About The Position

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve. The Site Manager manages and leads all aspects of site functioning and acts as a liaison between all service departments. Provides direct services and programmatic coordination and communications regarding operational issues within the assigned locations. Supervises the Patient Engagement Coordinators and Patient Support Representatives at their assigned site. Reviews service utilization trends and data and passes information to other departments to inform workflow updates. Assists with facility work orders and ordering agency supplies.

Requirements

Must have high school diploma.
Two or more years’ directly related experience preferred.
Must have demonstrated proficiencies with computers, including Word, Excel, and the Electronic Health Record (i.e. EPIC)
Experience with successfully making decisions independently and have demonstrated leadership qualities.

Nice To Haves

Bilingual in Spanish and English a plus (may be required at certain locations).
Demonstrated knowledge about the correlation between behavioral health service delivery; the community behavioral health system; and the dynamics of primary care services strongly preferred.

Responsibilities

Coordinate work site location communication with facilities or other services needed at a given location.
Coordinate Site Leadership Meetings to include all programs on site.
Responsible for preparing agenda, inviting key staff and preparing minutes.
Assist staff at site location with facility work orders, IT help desk tickets and renovation projects.
Serve as liaison to outsource call center.
Provide program and staffing updates and changes in workflows when scheduling appointments for any department or program.
Ensures patient and client satisfaction, including troubleshooting when there is a complaint and engaging others in developing process improvements to prevent recurrences.
Coordinate the purchasing of clinic supplies, equipment and the yearly monitoring of equipment calibrations if applicable.
Audit records for completeness and accuracy on a systematic basis.
Complete certain client record forms in coordination with clients and supervisors.
Follow-up with appropriate personnel on any missing data or problem areas.
Communicate effectively with outside entity concerning ROI and record requests.
Collaborate with all departments on deliveries, interoffice and external mail and ensure the items are received/delivered in a timely manner.
Organize and monitor all PPE Inventory and make it available to all staff and patients receiving services at the site.
Act as a liaison for on-boarding staff at the site. Will review office set up and site overview to ensure new staff knows safety protocol and compliance measures based on accreditation.
Assist clients and/or staff with obtaining emergency access to primary care services.
Review data and trends in service utilization, including review of staff productivity; make suggestions to sustain the service and maximize client engagement.
Work with clinical staff to optimize access to clinic operations.
Participates in site-based staff meetings and interdisciplinary project teams, as assigned.
Ensures regulatory compliance with HIPAA and other federal, state, and local regulations.
Works collaboratively with the human resources team to recruit, interview and select candidates; provide performance feedback to staff and to evaluate staff performance.
Responsible for after hour site response as required.
Collaborate with patient care coordination through the clinic: checking in, signing in, escorting to exam rooms/offices if needed, answering questions, providing pre and post-appointment service, and assisting with care coordination.
Assist in entering and verifying client information throughout all electronic records systems.
Update information as needed to ensure accurate and timely submission to payers.
Assists providers and counselors in managing client volume and client needs; actively makes decision to ensure client access while leveraging resources and maintaining a positive relationship.
Assists with managing client wait times with provider’s schedules.
Answers enquiries by phone and in person in a helpful, respectful and efficient manner.
Other duties as assigned