Health Center Manager
About The Position
Ready to lead a mission-driven team and ensure top-tier reproductive healthcare for our Baltimore community? Planned Parenthood of Maryland (PPM) is seeking a strong, hands-on Health Center Manager who excels as an operational leader while also guiding and coaching from the floor. If you thrive on advancing a vital mission and upholding the highest standards of patient care, this is the role for you. As the Health Center Manager, you will be the driving force behind our Baltimore clinic's daily success. You will blend business operations with clinical leadership, ensuring our staff feels supported while maintaining strict compliance with PPM protocols and regulatory standards.
Requirements
- Bachelor's degree in business, management, healthcare, or a related field.
- Minimum of 5 years of supervisory experience leading a team of 10 or more staff (outpatient healthcare or multi-provider setting preferred).
- A strong leadership presence with the ability to deliver operational excellence while remaining accessible and hands-on.
- Demonstrated ability to work in a cost-effective, efficient, and highly customer-service-oriented manner.
Responsibilities
- Lead from the Floor: Stay actively engaged on the clinic floor, keeping an "open door" policy, supporting your team in real-time, and conducting morning huddles to keep everyone aligned.
- Foster Deep Accountability: Establish clear expectations and hold staff accountable for everything from punctuality and inventory management to hazmat compliance. You must be comfortable making tough personnel decisions to ensure our team meets our rigorous standards of care.
- Drive Operational Excellence: Seamlessly manage day-to-day operations, including patient and staff scheduling, budget monitoring, and achieving our productivity and revenue goals.
- Build a Resilient Team: Lead the interviewing, hiring, and training of new staff, serving as the primary supervisor to evaluate performance and promote a culture of exceptional customer service.
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance.
- Generous Paid Time Off (PTO) and Paid Holidays.
- 401(k) Retirement Plan and Flexible Spending Account.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
