Health Center Manager

OMNI FAMILY HEALTH•Bakersfield, CA

9h•$72,434 - $90,543•Onsite

About The Position

The Health Center Manager is part of the Patient Center Health Home team, dedicated to delivering primary care in an ambulatory setting with an emphasis on prevention and health maintenance. This role reports to the Lead District Health Services Administrator and collaborates closely with the Director of Nursing, providers, nurses, and support staff to ensure effective patient and client service objectives are met within the health centers. The Health Center Manager is responsible for overseeing the daily operations of both Front Office and Back Office staff, ensuring they perform their duties and carry out necessary functions in accordance with established policies and procedures. This position is also responsible for ensuring compliance with federal, state, and local health center requirements.

Requirements

Ability to work under pressure.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Friendly personality with the desire to work with the public.
Ability to handle multi-functions.
Understanding of community-based organizations.
Promotes and believes in OFH mission statement.
Ability to relate to the public regardless of ethnic, religious, and economic status.
Must be willing to work at any Omni Family Health location other than the assigned site and be agreeable to work weekends, if so needed.
Commitment to the concepts of a preventive health care program and a team approach to health care delivery.
Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
Ensure compliance with all local, state and federal regulations.
Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components, as required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features developed and implemented, as applicable to work environment.
All employees will participate in Patient Centered Health Home Model at Omni Family Health.
High school diploma or equivalent and successfully completed and graduated from a medical assistant program with a minimum of three years of experience as a medical assistant OR graduated from an accredited university with a Bachelor’s Degree in Public Administration, Healthcare Administration, or equivalent. Education and Medical Management experience in lieu of the above.
Level I: Work requires 3 years of related administrative or health center/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.
Level II: Work requires 5 years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.
Level III: Work requires 5+ years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.
Must have leadership abilities and demonstrate management skills.

Nice To Haves

Venipuncture Certificate or equivalent preferred.
Bilingual in English/Spanish may be required.
CPR Certificate preferred.

Responsibilities

Observe front office efficiency, ensuring patients are processed within reasonable timeframes and that excellent customer service is provided.
Review and ensure registration is completed properly according to established protocols, and that co-pays, balances, deposits, and share of costs are collected from each patient.
Ensure the cash register is balanced daily and receipts are issued properly.
Make sure telephone calls are answered within three rings.
Ensure staff are trained in NextGen, i2i, and data programs related to front office duties and that all data is properly captured in NextGen or the applicable Practice Management System.
Ensure verification and collection of demographics by front office at each patient visit.
Guarantee proper insurance verification, work closely with insurance plans, and direct patients to appropriate assistance programs.
Properly collect UDS patient information.
Monitor no-show patients and complete the no-show process.
Prepare health centers for all private, county, state, and federal audits.
Generate, review, and analyze all reports pertaining to health center operations.
Observe back office efficiency and ensure patients are called back within a reasonable time.
Assess and create goals for the improvement of the health center.
Report any building physical damage and equipment condition to the General Services Supervisor within 24 hours.
Review ancillary services and specialty services to ensure they are available and provided consistently, and that specialty providers have adequate personnel support.
Communicate any chart issues to Nursing staff, Lead District Health Services Administrator, and/or provider.
Review patient schedules and ensure providers are aware of their patient schedule for the day.
Discuss triage, patient flow, and patient concerns/complaints with providers, reviewing walk-in status and communicating to the provider if triage is needed to avoid backlog.
Act as a liaison between staff and Lead District Health Services Administrators, Director of Nursing, and Health Center Nurses regarding staff development and satisfaction.
Coordinate staff involvement in all OFH activities (e.g., Health Fair, Outreach programs, company functions).
Demonstrate knowledge of safety and OSHA practices.
Follow universal precautions to protect self and patients.
Collect, assess, and report data for Quality Improvement reports.
Ensure the MA stock room is supplied as necessary.
Train staff and extern students on OFH policies, procedures, and protocols.
Prepare health centers for any and all site inspections, audits, and health center visits.
Perform other duties or responsibilities as assigned by operations staff.
Order and submit all necessary supplies with the purchasing department according to established protocols and procedures.
Prepare monthly staff meeting agenda and minutes.
Review QI reports and perform QI checklist.
Directly responsible for all front office personnel.
Communicate with Call Center personnel regarding provider scheduling conflicts or improvements.
Communicate health center operation and QI results with support staff and direct concerns to the Lead District Health Services Administrator.
Communicate any and all route slip corrections/completion or problems with the Billing department.
Submit monthly reports to the Operations Management Associate.
Assist providers in closing encounters.
Prepare staff schedules for the front office.
Approve/deny staff requests for time off with or without pay.
Uphold and maintain HIPAA compliance.
Serve as experts in all patient assistance programs.
Execute all new or revised policies and procedures.
Address patient complaints, prepare incident reports, prepare unusual occurrence reports, and handle any matter requiring attention in the health center.
Stock and order supplies for the health center.
Provide employee coaching, counseling, and disciplinary action.
Serve as a member of the Omni Family Health Leadership committee and attend all pertinent operations meetings.