Manager, GTM

Livingston International • Lathrup Village, MI

1d • Onsite

About The Position

The Manager, GTM works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the business contact for clients and accountable for an operations team. The role focuses on strengthening client retention, fostering excellent team culture, and delivering a high‑quality service experience to our clients.

Requirements

• Excellent coaching and development skills
• Excellent interpersonal and communication skills (both verbal and written)
• Demonstrated ability to drive change
• Strong analytical skills and attention to detail
• Strong organizational skills
• Proficient in Microsoft Office suite, Windows, web browsers, etc.
• Team management experience
• 5 years of related experience

Nice To Haves

• Certifications and/or licenses related to customs compliance are preferred.

Responsibilities

• Conduct personnel management activities including performance management, discipline, employee development, hiring, firing, etc.
• Create a supportive environment where team engagement is seen as central to driving results.
• Implement the strategy along with senior management and respective managers.
• Collaborate with colleagues to ensure customer needs (whether internal or external, depending on the span of control) are understood, properly prioritized, and being executed as expected.
• Evaluate current processes for issues and identify efficiencies including automation, location strategy, and process flow; work with appropriate resources to resolve.
• Promptly and effectively manage all queries and concerns, ensuring issues are registered and followed up on; manage corrective and preventive actions as needed.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager