Manager, GTM Engineering (Professional Services)

ZoomInfo • Waltham, MA

10d • Hybrid

About The Position

The Manager, GTM Engineering leads a high-performing team of senior GTM engineering and consulting professionals within ZoomInfo Professional Services and owns the sub-discipline’s capacity, quality, and commercial performance. The role sets technical delivery standards, drives staffing and hiring strategy, and partners with Sales, Product, Engineering, and practice leadership to scope, staff, and deliver complex enterprise build engagements.

ZoomInfo Professional Services works with strategic enterprise customers to modernize their go-to-market motions through advisory and execution services spanning enterprise GTM strategy, data architecture, account intelligence, demand generation, and operational enablement. The manager ensures delivery is technically strong, commercially sound, and scalable while building a growing team. This role manages day-to-day operations, capacity planning and utilization, pre-sales strategy, critical-engagement escalations, and coordination with GTM Consulting leadership.

Requirements

• 8–10+ years of progressive experience in solutions engineering, technical consulting, implementation, or professional services within B2B SaaS or enterprise technology, including 3+ years of people leadership.
• Bachelor’s degree in Business, Economics, Marketing, Computer Science, or a related field.
• Track record of managing and developing technical teams, including managers or team leads, in professional services or enterprise delivery.
• Expert understanding of enterprise GTM technology ecosystems, including complex CRM architectures such as Salesforce, HubSpot, and Dynamics; marketing automation; sales engagement; intent platforms; and cloud data environments.
• Deep expertise in APIs, integrations, automation, and modern solution architecture, with the ability to guide and review complex technical designs.
• Experience with capacity planning, resource allocation, utilization management, and pipeline-based staffing across concurrent engagements.
• Commercial acumen and experience partnering with Sales on scoping, pricing, hour estimation, proposals, and enterprise SOW development.
• Exceptional communication and executive presence, including the ability to present technical depth, team performance, and portfolio health to senior leadership.
• Operational discipline and experience with status reporting, time tracking, project governance, and delivery quality.
• Experience hiring, leveling, and promoting talent and building onboarding, coaching, and development programs.
• Advanced command of emerging GTM technologies, including generative AI applications, intelligent automation, and agentic workflows.
• Collaborative leadership skills and ability to build trusted partnerships across Sales, Product, Engineering, CX, and executive stakeholders.
• Proficiency in SQL for data analysis, reporting, and portfolio or utilization analytics.
• Hands-on technical experience with cloud data warehousing platforms such as Snowflake or Databricks and enterprise data architectures.
• Experience with MCP, CLI tools, webhooks, and other programmatic solution patterns at enterprise scale.

Nice To Haves

• Experience managing project portfolios in tools such as Asana and connecting delivery data to reporting systems such as Snowflake or Salesforce.
• Experience building or scaling a professional services, solutions engineering, or forward-deployed engineering practice.
• Professional certifications in Salesforce, marketing automation platforms, or project and program management methodologies such as PMP, Agile/Scrum, or ScrumMaster.
• Formal training or certification in management, coaching, or leadership development.
• MBA or another advanced degree.

Responsibilities

• Lead, manage, and develop GTM Engineers, including Team Leads, Senior GTM Engineers, and Principal GTM Engineers, through one-on-ones, performance feedback, career planning, and promotion advocacy.
• Own capacity planning, utilization, and staffing across active engagements and the pre-sales pipeline.
• Partner with Sales leadership and account teams on pre-sales technical strategy, scoping standards, pricing and hour estimates, and enterprise SOW reviews for build-oriented engagements.
• Serve as the escalation point for complex or at-risk engagements, addressing scope, staffing, solution architecture, and customer relationship issues.
• Set and enforce delivery standards for solution design, build quality, documentation, testing, handoff, and customer enablement.
• Establish operating rhythms, including staffing reviews, engagement health reviews, project status updates, and time-tracking compliance.
• Drive hiring strategy, interviewing, onboarding, role definition, leveling decisions, and structured ramp plans.
• Own performance management and leveling decisions in partnership with practice leadership.
• Identify team skill gaps and develop training, certification, and enablement programs covering platform capabilities, data, automation, APIs, MCP, and AI-enabled solutions.
• Partner with GTM Consulting leadership to define engagement entry points, staffing models, and collaboration patterns for hybrid engagements.
• Collaborate with Product, Engineering, Data, CX Ops, and Customer Success leadership on solution feasibility, product gaps, and field technical needs for roadmap discussions.
• Report utilization, pipeline, engagement health, delivery quality, and customer outcomes to practice and executive leadership.
• Evolve the service catalog, solution playbooks, estimation models, reusable architectures, and technical IP.
• Maintain selective involvement in strategic customer relationships and high-stakes engagements as an executive sponsor or technical advisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager