Manager, GTM Engineering (Professional Services)

ZoomInfo Technologies LLC•Waltham, MA

10d•$112,000 - $176,000•Hybrid

About The Position

As a Manager, GTM Engineering within ZoomInfo Professional Services, you will lead a team of senior GTM engineering and consulting talent and own the capacity, quality, and commercial performance of the GTM Engineering professional services discipline. You will set technical delivery standards, guide staffing and hiring strategy, and partner with Sales, Product, Engineering, and practice leadership to scope, staff, and deliver complex enterprise build engagements. ZoomInfo Professional Services partners with strategic enterprise customers to modernize their go-to-market motions through advisory and execution services, including enterprise GTM strategy, advanced data architecture, account intelligence, demand generation, and operational enablement. In this role, you will ensure technically excellent, commercially sound, scalable delivery while building a high-performing team. You will manage day-to-day team operations, capacity planning and utilization, pre-sales strategy, and escalations on critical engagements. You will also collaborate with GTM Consulting leadership to support work that combines strategic transformation and technical execution. The role calls for a seasoned consulting people leader and trusted C-suite advisor who can operate in high-stakes enterprise environments, support significant services bookings, and scale professional services operations.

Requirements

8–10+ years of progressive experience in solutions engineering, technical consulting, implementation, or professional services within B2B SaaS or enterprise technology environments, including 3+ years of people leadership.
Bachelor's degree in Business, Economics, Marketing, Computer Science, or a related field.
Proven track record managing and developing technical teams, including managers or team leads, in professional services or enterprise delivery.
Expert-level understanding of enterprise GTM technology ecosystems, including complex CRM architectures (Salesforce, HubSpot, Dynamics), marketing automation, sales engagement, intent platforms, and cloud data environments.
Deep expertise in APIs, integrations, automation, and modern solution architecture, with the ability to guide and review complex technical designs.
Experience with capacity planning, resource allocation, utilization management, and pipeline-based staffing across concurrent engagements.
Commercial acumen, including experience partnering with Sales on scoping, pricing, hour estimation, proposals, and enterprise SOW development.
Exceptional communication and executive presence, including the ability to present technical depth, team performance, and portfolio health to senior leadership.
Operational discipline and experience building processes for status reporting, time tracking, project governance, and delivery quality.
Experience hiring, leveling, and promoting talent and building structured onboarding, coaching, and development programs.
Advanced command of emerging GTM technologies, including generative AI applications, intelligent automation, and agentic workflows.
Collaborative leadership and ability to build trusted partnerships across Sales, Product, Engineering, CX, and executive stakeholders.
Proficiency in SQL for data analysis, reporting, and portfolio or utilization analytics.
Hands-on technical experience with cloud data warehousing platforms such as Snowflake or Databricks and enterprise data architectures.
Experience with MCP, CLI tools, webhooks, and other programmatic solution patterns at enterprise scale.

Nice To Haves

MBA or advanced degree.
Experience managing project portfolios in tools such as Asana and connecting delivery data to reporting systems such as Snowflake or Salesforce.
Experience building or scaling a professional services, solutions engineering, or forward-deployed engineering practice.
Professional certifications in Salesforce, marketing automation platforms, or formal project and program management methodologies such as PMP, Agile/Scrum, or ScrumMaster.
Formal training or certification in management, coaching, or leadership development.

Responsibilities

Lead, manage, and develop a high-performing GTM Engineer team, including Team Leads, Senior GTM Engineers, and Principal GTM Engineers, through one-on-ones, performance feedback, career planning, and promotion advocacy.
Own capacity planning, utilization, and staffing across active engagements and the pre-sales pipeline, balancing customer commitments, team workload, and growth priorities.
Partner with Sales leadership and account teams on pre-sales technical strategy, scoping standards, pricing and hour estimation, and enterprise SOW review for build-oriented engagements.
Serve as the escalation point for complex or at-risk engagements, addressing scope, staffing, solution architecture, and customer relationship issues.
Set and enforce delivery standards for solution design, build quality, documentation, testing, handoff, and customer enablement across GTM Engineering teams.
Establish operating rhythms for the discipline, including staffing reviews, engagement health reviews, project status updates, and time-tracking compliance.
Drive hiring strategy, interviewing, and onboarding, including role definition, leveling decisions, and ramp plans for new team members.
Own performance management and leveling decisions in partnership with practice leadership, applying the shared leveling framework consistently.
Identify team skill gaps and build training, certification, and enablement programs covering platform capabilities, data, automation, APIs, MCP, and AI-enabled solution patterns.
Partner with GTM Consulting leadership to define engagement entry points, staffing models, and collaboration patterns for hybrid engagements.
Collaborate with Product, Engineering, Data, CX Ops, and Customer Success leadership to assess solution feasibility, surface product gaps, and represent field technical needs in roadmap discussions.
Report utilization, pipeline, engagement health, delivery quality, and customer outcomes to practice and executive leadership, including portfolio status and risks.
Evolve the discipline's service catalog, solution playbooks, estimation models, reusable architectures, and technical IP to improve delivery scalability and consistency.
Maintain selective involvement in strategic customer relationships and high-stakes engagements as an executive sponsor or technical advisor.