Manager GPO Operations

Texas Health Resources•Arlington, TX

2d•Hybrid

About The Position

The GPO Operations Manager supports the daily operation of the OnHand GPO program by ensuring successful affiliate member onboarding, contract connection, relationship management, and program support. OnHand is a group purchasing organization (GPO) collaboration between Texas Health Resources (THR) and Premier, Inc., serving over 5,000 affiliated healthcare facilities nationwide, including 270 acute care hospitals, and representing approximately $6B in annual spend.

Requirements

3 years experience required in one or more of the following areas: Healthcare supply chain, strategic sourcing, contracting, contract management, GPO operations, Medical-Surgical Distribution, Project Management, Department Operations, or related field.
Intermediate Excel proficiency
Knowledge of healthcare categories, products, and services
Understanding of healthcare contracting and pricing structures
Strong project management and communication skills
Highly organized, self-directed, and solutions-oriented
Collaborative, team-focused with strong customer service mindset

Nice To Haves

1 year experience working with a national/regional GPO preferred

Responsibilities

Lead enrollment and onboarding of new affiliate members into the GPO program
Manage end-to-end contract connection process
Deliver training for the OnHand Program offering, processes, and tools
Resolve implementation and pricing issues by working with affiliate members and suppliers
Serve as operational contact for affiliate members and supplier partners
Manage member communication, operational support, and issue resolution
Partner with Sales, Sourcing, and Account Management to support recruitment, implementation, and contract portfolio optimization
Own the contract launch process from sourcing handoff through activation
Coordinate with Sourcing, Premier, Suppliers, Distributors, and Internal Stakeholders to ensure successful contract launch
Maintain working knowledge of Premier, OnHand, THR, and competitor GPO contracts and future pipeline
Maintain GPO contract templates, standards, and documentation
Manage implementation of GPO contract updates, amendments, and related changes
Support identification of GPO contract portfolio opportunities
Maintain tools, trackers, and workflows supporting GPO operations
Manage membership communication and events (newsletters, education sessions, marketing)
Support program value delivery activities and monitoring
Participate in process improvement initiatives