Specialist, GPO Administration

Sysco

1d•Onsite

About The Position

The Specialist, GPO Administration is responsible for the accurate, timely, and compliant execution of customer contract workflows and Group Purchasing Organization (GPO) member affiliation processes. This role supports the end-to-end administration of customer agreements—including Master Services Agreements (MSAs), amendments, Letters of Participation (LOPs), and Letters of Termination (LOTs)—ensuring documentation is properly reviewed, validated, recorded, and maintained in accordance with internal policies and compliance standards. Beyond transactional execution, this role plays a critical part in delivering a high-quality customer experience. The Specialist must apply sound judgment to prioritize work, adapt to changing priorities, and make decisions that balance compliance requirements with customer needs. This includes proactively identifying when exceptions or escalations are necessary to achieve positive customer outcomes.

Requirements

HS diploma required
1-3 Years working in the food service industry, preferably in Sales Operations
Salesforce experience, Microsoft Office, experience with AS400 and mainframe data entry.
Proficiency in CRM platforms, including Salesforce (preferred), with ability to accurately manage customer affiliation data and contract records.
Strong working knowledge of Microsoft Office Suite, including Excel, Outlook, and Word for data management, reporting, and communication
Experience managing high-volume, queue-based workflows with defined SLAs and audit requirements
Ability to maintain high data accuracy and integrity across multiple systems of record
Familiarity with contract lifecycle management (CLM) tools and customer onboarding systems (preferred)
Ability to navigate service portals and ticketing systems for request initiation and tracking
Basic data analysis skills, including the ability to review records, identify discrepancies, and support reporting needs
Understanding of customer hierarchy structures, account linking, and affiliation models within CRM systems.
Ability to balance policy compliance with customer needs to achieve the best possible outcome
Skilled in handling customer inquiries, issues, and escalations with professionalism and urgency
Proactively identifies opportunities to improve customer processes and reduce friction points
Ability to make sound, timely decisions within defined guidelines and governance frameworks
Strong judgment in prioritizing competing requests based on customer impact and business urgency
Recognizes when exceptions or escalations are required and navigates approval processes effectively
Comfortable adapting priorities in real time to respond to critical customer needs
Strong interpersonal skills with the ability to work cross-functionally (Sales, Legal, Operations, Customer Success)
Clear and professional written and verbal communication skills
Ability to translate complex processes into understandable updates for stakeholders
Team-oriented mindset with a willingness to support shared goals and outcomes
Ability to analyze issues, identify root causes, and recommend appropriate solutions
Comfortable working with data to validate requests and ensure alignment with requirements
Continuous improvement mindset—identifies process inefficiencies and supports enhancements

Nice To Haves

Bachelor’s degree in business administration, or related field of study or job experience, preferred
Salesforce experience
Familiarity with contract lifecycle management (CLM) tools and customer onboarding systems

Responsibilities

Enters customer contracts including MSAs, renewals and amendments into Icertis and Open Text.
Ensure GPO contract and affiliation data is accurately recorded in internal systems.
Monitor compliance with contractual terms and GPO program requirements.
Support internal audits and reporting related to contracts and affiliations.
Identify and implement process improvements to enhance operational efficiency.
Respond to internal inquiries related to customer agreements and GPO membership status.
Provides training and support to colleagues related to contract management and GPO administration.