Manager, Global Technology - EXP.O NOW Tracking and Data

Expeditors•Seattle, WA

12d•$164,000 - $246,000•Onsite

About The Position

The Manager, Global Technology will lead the EXP.O NOW Tracking and Data team and own critical tracking and reporting applications that provide customer visibility across Expeditors. The role is responsible for delivering a customer-centric visibility experience through shipment tracking, reporting, notifications, and document access for external customers and internal stakeholders. The manager leads a team of 7 engineers and partners with a dedicated Technical Product Manager to define and prioritize the roadmap for tracking and reporting capabilities within EXP.O NOW. The team supports customer-facing and internal solutions used by importers, exporters, logistics professionals, supply chain organizations, Account Management, Sales, and Branch Operations. Technologies and platforms include EXP.O NOW, Shipment Tracking API via Kong API Gateway, Report Writer, Query Service, Reporting Service, Scheduler Service, Template Service, SOLR, Redis, and GitLab CI/CD. The position is responsible for team development, hiring and staffing, delivery and operational support for core Visibility services, technical leadership, modernization, platform scalability and maintainability, and stakeholder alignment. The manager will help advance APIs, scalable reporting, and self-service capabilities; improve reliability and customer adoption; reduce technical debt and dependency risk; and align delivery with program and portfolio objectives. This is an on-site position in the greater Seattle, Washington area at Downtown Seattle, Federal Way, Lynnwood, or Bellevue (Factoria), depending on availability. Candidates must be local or willing to relocate; relocation assistance is not offered. The position is full-time, 40 hours per week, Monday through Friday.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience.
At least 3 years of experience with Java/Spring Boot backend development, REST/GraphQL APIs, and relational databases (SQL).
At least 3 years of experience with Agile methodology and practices.
At least 3 years in a formal technical leadership role, such as a manager.
Experience coaching and developing technical employees.
Experience coordinating work across stakeholders and managing competing priorities.
Experience delivering technology solutions that support business objectives.
Experience working in collaborative, cross-functional environments.
Strong leadership, communication, stakeholder management, problem-solving, and organizational skills.
Must be eligible to lawfully work in the U.S. immediately; the employer will not transfer or sponsor applicants for U.S. work authorization.

Nice To Haves

At least 3 years in the logistics, freight, or supply-chain industry.
Experience with Agile methodology and practices.
Agile certification, such as CSM or PMI-ACP.
Cloud platform experience, such as AWS or Azure.
Familiarity with containerization and microservices architectures.
Prior people-management experience leading engineering teams of similar size (5–10 engineers) in a product or platform environment, including hiring and staffing responsibilities.
Familiarity with shipment tracking, reporting, or visibility platforms and DevSecOps practices.
Experience with Agentic AI development processes and practices.

Responsibilities

Lead and develop a team of 7 engineers, fostering accountability, engagement, technical growth, and clear ownership across tracking and reporting applications.
Coach team members, support career development and continuous learning, and build a collaborative, high-performing engineering culture.
Hire, onboard, and plan staffing and workforce needs while promoting engagement, retention, knowledge sharing, and long-term team effectiveness.
Own delivery and operational support for core Visibility services, including Query Service, Reporting Service, Scheduler Service, Template Service, Report Depot, Notification Service, Image Service, and visibility-ui.
Improve reliability, operational health, and customer adoption while aligning execution with Agile delivery practices and portfolio priorities.
Provide technical leadership for tracking and reporting solutions, engineering decisions, operational excellence, and modernization.
Guide the evolution of scalable reporting capabilities, enhanced APIs, and self-service experiences that improve customer visibility.
Support modernization of the Visibility platform by improving scalability, maintainability, and long-term sustainability of core services.
Partner with technical leaders to reduce technical debt and strengthen platform architecture across owned applications and services.
Partner with a dedicated Technical Product Manager, engineering partners, and program leadership to define priorities and deliver roadmap commitments.
Collaborate with Account Management, Sales, Branch Operations, and technology stakeholders to improve customer and business outcomes.
Communicate priorities, risks, progress, and delivery outcomes across stakeholders and drive alignment on team objectives.
Advocate for customer-centric visibility solutions for shipment tracking, reporting, notifications, and self-service capabilities.
Help shape and execute the EXP.O NOW Tracking and Reporting roadmap, balancing near-term delivery with long-term platform evolution.
Identify opportunities to improve customer experience, operational effectiveness, visibility product adoption, and business outcomes.