Manager, Global Technology - EXP.O NOW Tracking and Data

Expeditors•Seattle, WA

12d•Onsite

About The Position

The Manager, Global Technology will lead Expeditors’ EXP.O NOW Tracking and Data team, responsible for customer-facing and internal tracking, reporting, and visibility applications. The role leads a team of seven engineers and partners with a dedicated Technical Product Manager to define and prioritize the roadmap for tracking and reporting capabilities. The position focuses on providing a customer-centric experience through shipment tracking, reporting, notifications, and document access for external customers and internal stakeholders. The manager is accountable for the delivery and operational support of core Visibility services, including Query Service, Reporting Service, Scheduler Service, Template Service, Report Depot, Notification Service, Image Service, and visibility-ui. The role advances modernization, scalable reporting, enhanced APIs, customer self-service, reliability, and adoption, while reducing technical debt and strengthening platform architecture. It also includes people leadership, hiring, onboarding, workforce planning, employee development, stakeholder coordination, and communicating priorities, risks, and outcomes. This is an on-site role in the greater Seattle, Washington area at one of the following locations, depending on availability: Downtown Seattle, Federal Way, Lynnwood, or Bellevue (Factoria). Candidates must be local or willing to relocate; relocation assistance is not offered. The position is full time, 40 hours per week, Monday through Friday. Applicants must be eligible to work lawfully in the U.S. immediately; the employer will not transfer or sponsor U.S. work authorization.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience.
At least 3 years of experience with Java/Spring Boot backend development, REST/GraphQL APIs, and relational databases (SQL).
At least 3 years of experience with Agile methodology and practices.
At least 3 years in a formal technical leadership role, such as a manager.
Experience coaching and developing technical employees.
Experience coordinating work across stakeholders and managing competing priorities.
Experience delivering technology solutions that support business objectives.
Experience working in collaborative, cross-functional environments.
Strong leadership, communication, stakeholder management, problem-solving, and organizational skills.
Must be eligible to lawfully work in the U.S. immediately; the employer will not transfer or sponsor U.S. work authorization.
Must be local to the greater Seattle, WA area or willing to relocate; relocation assistance is not offered.

Nice To Haves

At least 3 years in the logistics, freight, or supply-chain industry.
Agile certification, such as CSM or PMI-ACP.
Cloud platform experience, such as AWS or Azure.
Familiarity with containerization and microservices architectures.
People-management experience leading engineering teams of similar size (5–10 engineers) in a product or platform environment, including hiring and staffing responsibilities.
Familiarity with shipment tracking, reporting, or visibility platforms and DevSecOps practices.
Experience with Agentic AI development processes and practices.

Responsibilities

Lead and develop a team of seven engineers, fostering accountability, engagement, technical growth, clear ownership, and a collaborative engineering culture.
Coach team members on career development and continuous learning.
Own delivery and operational support for core Visibility services, including Query Service, Reporting Service, Scheduler Service, Template Service, Report Depot, Notification Service, Image Service, and visibility-ui.
Improve service reliability, operational health, and customer adoption while aligning execution with Agile practices and portfolio priorities.
Hire, onboard, and retain a high-performing engineering team; support workforce planning and employee development.
Provide technical leadership for tracking and reporting solutions, engineering decisions, operational excellence, and modernization.
Guide development of scalable reporting capabilities, enhanced APIs, and self-service experiences that improve customer visibility.
Improve scalability, maintainability, and sustainability of core tracking and reporting services, partnering with technical leaders to reduce technical debt and strengthen architecture.
Partner with the Technical Product Manager, engineering partners, and program leadership to define priorities and deliver roadmap commitments.
Collaborate with Account Management, Sales, Branch Operations, and technology stakeholders to improve customer and business outcomes.
Communicate priorities, risks, progress, and delivery outcomes to stakeholders and drive alignment on team objectives.
Shape and execute the Tracking and Reporting roadmap within EXP.O NOW, balancing near-term delivery with long-term platform evolution.
Identify opportunities to improve customer experience, operational effectiveness, visibility, and product adoption.