Manager, Global Retail Development & Operations - MAC & Bobbi Brown

Estée Lauder Companies • New York, NY

124d • $85,000 - $139,600

About The Position

The Manager, Retail Development & Operations – MAC & Bobbi Brown supports the development and execution of global retail business evolution across both brands. The role advances the commercial retail operating model, global distribution enablement, and omni-channel integration to help create cohesive, future-ready retail ecosystems globally.

Working in partnership with the Director, Commercial Operations & Global Retail Execution and the Executive Director, Global Retail, the Manager contributes to scalable commercial retail frameworks, project management processes, and execution tools aligned with commercial priorities, retail performance targets, and brand execution standards. The role also leads project management for global retail project proposals, ensuring structured intake, communication, documentation, and cross-functional alignment from concept through evaluation, planning, and implementation.

The position supports global retail format and business-model development, commercial distribution analysis, project intake management, retail playbooks and toolkits, and globally scalable commercial activation programs. It collaborates with global and regional teams and partners across functions to align retail initiatives with commercial objectives and practical execution needs.

Requirements

• 7–10+ years in retail business development, operations, business planning, or structured PMO environments.
• Experience in retail execution, commercial modeling, brand planning, or structured project management in a consumer-facing team or function.
• Project management experience supporting cross-functional initiatives through disciplined organization, communication, and structured processes.
• Strong analytical skills, including the ability to interpret data and develop actionable frameworks, presentations, and tools.
• Understanding of DTC and multi-channel retail ecosystems.
• Ability to manage multiple initiatives with disciplined follow-through.
• Strong commercial and financial acumen.
• Undergraduate degree in Business Administration or a related field.
• Structured project management discipline.
• Execution-focused and analytical mindset.
• Collaborative and cross-functional orientation.
• Detail-oriented with strong organizational skills.
• Clear written and verbal communication.

Nice To Haves

• MBA preferred.

Responsibilities

• Support development and execution of global retail architecture, store formats, and distribution typologies across MAC and Bobbi Brown.
• Contribute to 360° retail business model frameworks, including KPI definitions, cost and investment inputs, services and commercial program integration, assortment density, and space allocation ranges.
• Align retail format development with productivity benchmarks and capital guardrails.
• Partner with Store Design, Visual Merchandising, Finance, and Region teams to establish commercial project management and format intake processes.
• Enable integration of retail formats within market commercial ecosystem plans to support globally consistent and locally relevant operations.
• Support global commercial distribution frameworks across DTC and wholesale channels, including Department Stores, SMC, and other wholesale partners.
• Lead project management for global retail project proposals across both brands, including communication, follow-ups, and milestone tracking.
• Facilitate cross-functional meetings and maintain structured documentation to align stakeholders and support on-time, on-budget, and on-value delivery.
• Organize project materials, briefs, and evaluation documents; maintain visibility into proposal status, risks, and dependencies.
• Partner with the Director to align projects with commercial execution, established retail models, and performance standards.
• Provide structured project updates and summaries to support strategic decision-making for the Executive Director.
• Model optimal channel mix and market-level distribution priorities; analyze distribution rationalization scenarios, door strategies, and channel penetration.
• Provide analytical inputs supporting margin mix optimization and commercial prioritization, and align distribution modeling with execution realities.
• Partner with the Assistant Manager, Commercial Performance & Portfolio Analytics to incorporate centralized data, reporting, and insights into retail model development.
• Develop and refine global retail playbooks and execution toolkits across MAC and Bobbi Brown, including structured rollouts for DTC and wholesale channels.
• Align toolkits with visual merchandising choreography, in-store display standards, and commercial priorities; work with regions on clear and practical application.
• Enhance playbooks based on field feedback and commercial results.
• Develop standardized frameworks aligned with global commercial calendar priorities for eventing, services, and commercial activation programs.
• Support scalable retail enablement programs across commercial, branded products, and customer experience pillars, including GWPs, kits, promotions, and gifting.
• Structure activation toolkits to support recruitment, conversion, and retention objectives, balancing global scale with localized execution flexibility.
• Collaborate with Artistry and Retail leadership to integrate commercial objectives into Artistry and Education programs and support people performance and productivity.
• Partner with Marketing and Regional teams to align activation timing, messaging, and retail execution.
• Leverage enterprise partnerships across procurement, finance, technology, supply chain, and logistics as needed to enable program scale and cost targets.
• Surface field insights and execution challenges to the Director to support performance integration and refinement of retail implementation.
• Support retailer engagement initiatives aligned with activation priorities.

Benefits

• Eligible for participation in a highly competitive bonus program, with the possibility of overachievement based on performance and company results.
• Eligible for participation in the share incentive plan.
• Health insurance coverage, including medical, dental, and vision insurance.
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education-related programs.
• Paid holidays and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager