Beauty Counter Manager - Bobbi Brown - Washington Square

Nordstrom•Tigard, OR

13h

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department plays a dual role as salesperson and teacher, maximizing sales for the assigned beauty brand. The role creates personalized beauty experiences, builds customer relationships and a following both in-store and digitally, and contributes to a welcoming and inclusive team environment. The position involves makeup applications, skincare analyses, product recommendations, sales and customer loyalty activities, and coordinating vendor events and promotions. The manager also keeps the department organized and customer-ready and stays current on beauty trends and product knowledge through training provided by Nordstrom and luxury brand partners.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers and ability to provide a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Participate in training and stay current on beauty trends, products, and industry knowledge.
Manage sales, refunds, and exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.