Beauty Counter Manager - Bobbi Brown - Washington Square

Nordstrom•Tigard, OR

23h•$24 - $25•Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department has a dual role as a salesperson and teacher, creating personalized beauty experiences and maximizing sales for an assigned beauty brand. The role is suited to results-oriented candidates who enjoy commissioned sales, follow beauty trends, and can build customer relationships both in-store and digitally. The manager provides makeup applications and skincare analyses, recommends products, works with team members to create a welcoming and inclusive environment, and pursues personal and counter sales goals using in-store and digital selling tools. The role also involves coordinating vendor events and promotions, building vendor relationships, maintaining an organized and clean department, completing Nordstrom and brand-partner training, processing sales and returns, and encouraging customer loyalty through Nordstrom Rewards accounts.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and ready for customers.
Stay current on beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner training.
Manage sales, refunds, and exchanges.
Build customer loyalty by opening new Nordstrom Rewards program accounts.