Manager, Global HR Ops/Policy Compliance & U.S. Immigration

Blackhawk Network•Dallas, TX

23d•$82,000 - $128,500•Hybrid

About The Position

Blackhawk Network is seeking an experienced manager to lead its Global HR Operations team of seven employees and manage U.S. immigration cases. The role oversees global HR processes and procedures, system alignment, data integrity, compliance with federal and state laws, and the development and maintenance of company policies. It works cross-functionally with Legal, management, HR colleagues worldwide, HR Technology, and regional HR Business Partners to keep processes, procedures, and policies consistent and compliant. The position combines global policy and HR operations leadership with hands-on ownership of the U.S. immigration program. The preferred work arrangement is hybrid, with onsite work at the Coppell, Texas office twice a week on Wednesday and Thursday. The role requires regular availability during Pacific Time business hours.

Requirements

Bachelor’s degree in Human Resources, Organizational Development, or a business-related field.
At least 4–5 years of experience managing an HR team and/or progressive HR Generalist or HR Business Partner experience managing a client group, with HR operations experience.
HRIS experience.
Knowledge of federal, state, and local employment laws and regulations.
Advanced analytical and critical-thinking skills, including analyzing complex information and defining and solving problems.
Experience developing processes, procedures, and policies to reinforce U.S. employment laws.
Strong written and oral communication skills, with attention to detail and accuracy.
Strong leadership, project management, and organizational skills.
Ability to work independently under pressure, multitask, and produce results.
Ability to manage multiple projects and meet critical deadlines.
Ability to build and maintain process documentation, tools, and tracking.
Ability to collaborate with teams in different regions and understand regional needs and nuances.
Ability to work with data analytics and make decisions about process and system changes.
Excellent interpersonal skills and commitment to building relationships internally and externally.
Regular availability during Pacific Time business hours.
Must have a sense of humor.
Employment is contingent upon successfully completing a background check and drug screen.

Nice To Haves

SAP experience.
iCIMS experience.
Successful implementation and use of AI tools to enhance work, improve processes, or deliver measurable results.

Responsibilities

Identify global compliance gaps and develop a roadmap to address them.
Manage existing global company policies and develop new policies.
Partner with regional HR Business Partners to maintain regional policies and procedures.
Partner with Legal on special projects and compliance topics.
Own HR internal controls and coordinate audit documentation with internal and external auditors.
Serve as the subject matter expert for global HRIS employee lifecycle workflows and train global HR Business Partners on processes and procedures.
Prepare training materials and communications, and train users on new processes and functionality.
Ensure HR practices in the area of responsibility comply with applicable requirements and standard policies, processes, and procedures.
Oversee U.S. employee onboarding and offboarding compliance, including responses to unemployment claims.
Partner with HR Technology on system configuration changes, process reengineering, and data governance to support usability and data quality.
Develop and monitor a global data audit strategy to ensure data integrity and compliance.
Manage and escalate system and data issues with HR Technology partners that may affect team efficiency and effectiveness.
Partner with Talent Management on special projects and initiatives.
Support regional teams and promote consistency across global processes.
Manage the U.S. immigration caseload and design the immigration program and its processes.
Consult with managers on immigration laws and best practices.
Partner with managers and Finance on immigration program funding.
Serve as program owner and main point of contact with the immigration law firm.
Use AI-driven tools to optimize HR compliance workflows, improve process efficiency, and enhance data accuracy.
Maintain compliance with employee records.
Handle additional projects and assignments as assigned.