Manager, Global Client Delivery

Digital Realty•Ashburn, VA

1d•Onsite

About The Position

In this client-facing role, you will serve as a central point of coordination supporting global strategic accounts, ensuring seamless delivery of implementation projects across Digital Realty’s portfolio. You will work across internal teams and external stakeholders to drive consistent, high-quality client experiences throughout pre- and post-commissioning phases, enabling successful project execution and long-term client satisfaction.

Requirements

Bachelor’s degree (technical field preferred – Engineering, Telecom, Computer Science, etc.)
5+ years of experience in operations, data center, construction, telecom, or engineering environments
Strong knowledge of data center infrastructure, products, and mission-critical environments
Ability to interpret construction drawings, project documentation, and technical specifications
Familiarity with contracts (MSA, AIA, SOW) and construction-related financials
Strong analytical, problem-solving, and quantitative skills
Excellent communication, presentation, and stakeholder management skills across all levels
Proven ability to coordinate cross-functional teams in a matrixed, global environment
Highly organized, detail-oriented, and able to manage multiple priorities in fast-paced settings
Proficiency with MS Office tools (Excel, Project, Visio, etc.)

Nice To Haves

Willingness to travel (~20%)

Responsibilities

Support management of global strategic accounts, providing a consolidated view of pre- and post-commissioning project activities
Partner with Sales, Solution Engineering, PMG, and internal teams to support contract/SOW development and negotiation
Ensure delivery aligns with contract requirements, scope, and client expectations
Coordinate with Design & Construction (D&C) and Implementation teams to validate SOWs, costs, and support client approvals and mobilization
Lead internal kickoff (KOC) meetings and ensure alignment across stakeholders
Track project progress, risks, issues, dependencies, and mitigation plans, ensuring clear client communication
Ensure project updates are accurate, escalated appropriately, and client-ready
Support development of client playbooks and collaborate with CSMs for strategic account consistency
Oversee project handover processes, including documentation, client verification, and commissioning reporting
Monitor milestone delivery, schedules, punch list execution, and support ongoing Day 1 and Day 2 project activities