Manager, Client Delivery
About The Position
The Mgr Services manages delivery, development and implementation of technology solutions for clients. Functions include resource management, service operations management and/or scope management of the project or client engagement, quality and performance metrics of the engagement and/or team, resource management of both technical and non-technical resources associated with the engagement or team, including risk, communication plans, change management, financial performance and overall client satisfaction. Incumbents offer supervision of technical and administrative employees, supervisors/coordinators and onsite/field service personnel to ensure technical solution expectations are met for Insight’s internal and external customers.
Requirements
- Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
- 5-8 years’ experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure.
- Two years’ experience with field service management and service financial management.
- Experience in Project Management is desired.
- Must have the ability to understand and navigate through a SAP system.
- Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, partner, marketing and sales staff.
- Must be able to conduct practice working sessions and run practice update meetings with both technical and non-technical attendees.
- Must have proven track record of exhibiting leadership qualities and skills that motivate practice team members to drive the successful performance.
- Must have prior experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction.
- Must have the ability to lead and manage a technical team delivering complex solutions required.
- Must possess strong analytical skills.
- Must be comfortable in serving as the subject matter expert in their assigned practice area.
- Must be a polished and disciplined communicator, both written and oral.
- Intermediate knowledge of MS Office products required.
Responsibilities
- Ability to lead a team of personnel by providing leadership, assistance and advice.
- Manage the day-to-day operations of the team and is responsible for employee maintenance (forecasting, operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training.
- Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as associated budget.
- Manage the development of client statements of work (SOW’s) and associated change control process.
- Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
- Ensure an affirmative focus and representation of corporate initiatives to all teammates.
- Manage all aspects of client billing.
- Ensure contract project goals are accomplished.
- Conduct market and competitive analysis of LOB services.
- Manage the development process of new service offerings thoroughly and completely from concept to active deployment.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
