Program Manager, Client Delivery

PayIt•Raleigh, NC

2d•$125,000 - $150,000•Hybrid

About The Position

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more. Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together. We are looking for a Program Manager to lead the delivery of our DMV client engagement, coordinating across a matrixed team of Implementation Managers, Integration Managers, Product Managers, and Engineering. You are the connective tissue that keeps complex, multi-workstream delivery on track. You'll operate directly within the client's organizational context, managing timelines, dependencies, risks, and stakeholder communication across government agency partners that are transforming how residents access DMV services. This role suits someone who thrives in structured ambiguity, can hold a program together without owning every individual workstream, and knows how to drive accountability across teams they don't directly manage.

Requirements

Bachelor's degree in a relevant field plus 5+ years of program management experience in a SaaS, enterprise software, or govtech delivery environment
Proven ability to coordinate across multiple delivery functions (implementation, integration, product, engineering) without direct line authority
Strong command of program governance frameworks: milestone tracking, RAID logs, dependency mapping, change control
Proven success in managing large, multi-workstream programs with significant external stakeholder complexity with government or regulated industry stakeholders.
Comfort operating in a matrixed environment where influence, not authority, drives alignment
High attention to detail paired with strong systems thinking and prioritization skills
Strong executive presence with the ability to influence and build trust with senior state agency stakeholders
Excellent written and verbal communication skills, able to distill program complexity into clear stakeholder updates
Proficiency with program and project management tooling (Jira, Asana, Smartsheet, or equivalent)
Comfortable operating in high-visibility, high-accountability client environments

Nice To Haves

Direct experience working with state government agencies, with a strong preference for DMV, transportation, and/or licensing domains
PMP or equivalent certification preferred; agile delivery experience a plus
Familiarity with SaaS implementation lifecycles: including configuration, UAT, training, and hypercare phases
Experience managing programs tied to contracts, procurement structures, and public sector delivery expectations
Experience supporting government procurement, contract milestones, or SLA management
Prior experience on a DMV, transportation, or licensing technology program

Responsibilities

Own the master program plan across all DMV workstreams, including implementation, integration, product, and engineering, maintaining a single source of truth on scope, schedule, health, risk, status, and progress
Facilitate cross-functional coordination between Implementation Managers (client-side change and rollout), Integration Managers (technical connectivity and data flows), Product Managers (feature scope and prioritization), and Development teams
Serve as the primary day-to-day program contact for the DMV client stakeholders, running steering committees, status reviews, and executive check-ins
Identify and actively manage cross-workstream dependencies, blockers, and risks before they become escalations
Drive program governance, owning RAID logs, decision logs, milestone tracking, and change control processes
Translate client-side ambiguity (policy changes, shifting priorities, agency constraints) into clear direction for internal delivery teams
Partner with Implementation and Integration Managers to sequence workstreams, surface readiness gaps, and coordinate go-live planning
Create and maintain program reporting cadences that keep both the client and internal leadership appropriately informed
Escalate the right issues to the right people — knowing when to resolve internally vs. when to bring something to leadership