Manager, Global Billing Operations

Recorded Future•Boston, MA

3d•Hybrid

About The Position

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! We are seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base. This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment. Please note this role requires working from the Recorded Future office in Boston, MA at least 3 days per week.

Requirements

8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
3+ years of people management experience
Strong Order to Cash experience
Strong experience with NetSuite and Salesforce
Deep understanding of billing processes, invoicing structures, and collections workflows
Experience operating in a high-growth, complex deal environment
Experience with automation, AI, or process improvement initiatives
Strong analytical, problem-solving, and communication skills

Nice To Haves

Familiarity with ASC 606 and revenue recognition considerations
Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
Exposure to Government portal WAAF, including tax and multi-entity environments

Responsibilities

Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
Serve as the primary escalation point for complex billing issues, disputes, and exceptions
Lead collections processes, including AR aging, follow-ups, and dispute resolution
Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
Ensure timely and accurate cash application and reconciliation
Own and continuously improve billing and AR processes to driving scalability and efficiency
Identify and implement automation opportunities across systems and workflows
Standardize processes across regions, entities, and customer segments
Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution
Partner with Sales and customer stakeholders to resolve payment delays and escalations
Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards
Ensure billing and AR processes are SOX-compliant and audit-ready
Own execution and documentation of key billing and AR controls
Support external audits, including documentation, walkthroughs, and issue resolution
Maintain compliance with global tax, invoicing, and regulatory requirements
Lead, mentor, and develop a high-performing Global Billing Operations team
Establish clear goals, priorities, and performance expectations
Drive a culture of accountability, continuous improvement, and customer focus