Manager, Billing Operations

Goodwin Procter•San Francisco, DC

1d•Onsite

About The Position

Goodwin is a global law firm working with successful and innovative investors, entrepreneurs, and disruptors in various industries. The Global Operations Team, comprised of business professionals, collaborates with colleagues from diverse backgrounds to deliver cutting-edge solutions. The firm is committed to integrity, ingenuity, agility, and ambition, and has been recognized as the “Best Business Team” by The American Lawyer. The Manager of Billing Operations oversees the accuracy, integrity, and ongoing maintenance of all data within the firm’s billing and financial systems. This role ensures that matter setups, client billing requirements, fee arrangements, and system configurations are properly established and continuously optimized. The manager leads a team responsible for day-to-day billing operations, providing guidance, training, and performance oversight to ensure timely and compliant billing processes. They partner closely with finance, legal teams, and leadership to streamline workflows, resolve complex billing issues, and support strategic initiatives, ultimately driving efficiency, data quality, and overall financial performance for the firm.

Requirements

Bachelor’s degree in finance, business administration, accounting, or related field (or equivalent experience).
5+ years of experience in legal billing, financial operations, or revenue management.
2+ years of supervisory or team leadership experience.
Strong knowledge of legal billing systems (e.g., Aderant, Elite 3E, or similar platforms).
Background in billing and collections processes.
Exceptional attention to detail and commitment to data accuracy.
Excellent communication, problem‑solving, and stakeholder‑management skills.
Ability to lead teams in a fast‑paced environment with shifting priorities.

Nice To Haves

Law firm experience strongly preferred.

Responsibilities

Ensure proper setup and maintenance of all clients and matter data, including billing instructions, fee agreements, rates, and financial attributes.
Maintain the integrity, accuracy, and completeness of data within the firm’s billing systems.
Confirm that client billing guidelines, e.g. disbursement restraints, are properly implemented and applied to firm invoicing.
Oversee system configuration updates, workflow enhancements, and ongoing optimization efforts.
Partner with IT/Finance Systems teams on upgrades, testing, troubleshooting, and documentation.
Direct the daily work of the billing operations team, including task assignment, productivity monitoring, and quality reviews.
Provide training, coaching, and development opportunities to support high performance and strong service delivery.
Establish and maintain standard operating procedures (SOPs) and ensure team adherence.
Serve as a point of escalation for complex or sensitive billing matters, collaborating with attorneys, finance teams, and clients to resolve issues efficiently.
Monitor billing cycles to ensure compliance with client requirements, deadlines, and firm policies.
Review exception reporting and proactively identify data inconsistencies or process gaps.
Provide ad-hoc support on other projects as needed.
Lead initiatives to improve billing processes, enhance data quality, and drive operational efficiency.
Promote best practices for billing setup, documentation, and controls.
Evaluate opportunities for automation and system enhancements to support firm-wide financial objectives.
Partner with billing and collections leadership, revenue management, and finance colleagues to ensure accurate and aligned billing practices.
Provide insights and support for firmwide financial reporting, audits, and business analysis.