Billing & Payment Operations Manager

RESOLUTE MANAGEMENT • Boston, MA

15h • Onsite

About The Position

Resolute Management, Inc. is a Third-Party Administrator hired by clients to handle complex environmental, asbestos, and/or latent type insurance claims. We are proud to be an affiliate of the Berkshire Hathaway group of insurance companies and we believe our structure allows our employees to experience the benefits of a large company with a friendly, small company atmosphere. Our headquarters are located in Boston, MA, and we have additional offices located in Chicago, Philadelphia, and Stamford, CT.

The Billing & Payments Operations Manager supervises a team of litigation technicians responsible for processing and paying legal invoices. The duties include managing the legal invoice life cycle from receipt to payment, ensuring their accurate, timely and compliant handling; and leading the team members by providing guidance, overseeing workflows and prioritizing requests. The position serves as the escalation point for any legal invoice payment issues for investigation and resolution.

Requirements

• A proactive, accountable leader with strong problem-solving skills and attention to detail
• An effective communicator who collaborates well across teams and ensures work is completed end-to-end
• 5+ years of experience in financial operations (accounts payable, banking, insurance, or similar)
• 2+ years of people management or supervisory experience
• Strong understanding of invoice processing, payment workflows, and financial controls
• Proficiency in Excel, including sorting, filtering, and basic formulas (e.g., IF, VLOOKUP)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• BA/BS degree required.
• Reliable professional with data management and protocol development experience.
• Experience preparing reports/ data responsive to claims management.
• Minimum two-years’ experience relevant to the position.

Nice To Haves

• Experience with financial systems or e-billing platforms is preferred
• Basic knowledge of claims handling/ insurance a plus, but not required.

Responsibilities

• Oversee end-to-end processing of legal invoices and related payments, ensuring accuracy, timeliness, and adherence to requirements
• Provide clear guidance to direct reports on invoice and payment handling and ensure work is completed efficiently
• Manage incoming requests and shared workflows, prioritizing tasks and ensuring timely follow-up and resolution
• Act as the primary point of contact for escalated issues, partnering with internal teams and external vendors to resolve discrepancies
• Supervise, coach, and evaluate team members, including reviewing work quality and addressing performance gaps

What This Job Offers

• Job Type: Full-time
• Career Level: Manager