Manager, Game Operations

The University of Texas at Austin•Austin, TX

2d•Onsite

About The Position

The Manager, Game Operations assists in managing, coordinating, and executing the Athletics Department’s game operations and provides administrative support for assigned sports programs. The position serves as the primary game operations contact for Track and Field and other assigned programs, directs the Texas Relays and Track and Field, and serves as the main point of contact for UIL High School Track and Field Championships. It coordinates event and venue logistics, staffing, team and guest services, credentials, and special events while working with departments and external partners to deliver events within allocated budgets and uphold Texas Athletics’ fan-first philosophy. The role requires regular on-site work in Austin and travel. Additional hours are required, including early mornings, evenings, weekends, and holidays. The position may work in varied weather and office conditions and involves manual dexterity, climbing stairs, and lifting and moving. It requires a Class C operator’s driver’s license. The appointment is an administrative professional position without a fixed term, expected to continue, and serves at the pleasure of the President.

Requirements

Bachelor’s degree in a related field; relevant education and experience may be substituted as appropriate.
Three years of responsible-level experience in program administration or program coordination; relevant education and experience may be substituted as appropriate.
Class C operator’s driver’s license. The selected applicant must provide a current three-year driving record from their current state of residence; a non-Texas resident must obtain a Texas driver’s license within 30 days of becoming a Texas resident.
Ability to work additional hours, including early mornings, evenings, weekends, and holidays, and to travel.
Ability to meet the position’s working conditions, which include working in all weather conditions and around standard office conditions, manual dexterity, climbing stairs, and lifting and moving.
Compliance with applicable University, NCAA, Conference, and other governing body requirements, including restrictions on sports wagering and required reporting and cooperation obligations.

Nice To Haves

Five years of responsible-level experience in program administration or program coordination.
Experience setting up, breaking down, working, planning, and coordinating events.
Experience running large-scale track meets or relevant experience.

Responsibilities

Serve as the primary game operations contact for Track and Field and other assigned sports programs and sporting events.
Serve as Director of Texas Relays and Track and Field, and as the main point of contact for UIL High School Track and Field Championships.
Schedule, coordinate, manage, and operate game operations and related facility logistics within allocated budgets.
Assist with event staffing, staffing policies, training, and implementation of best practices to ensure adequate support for Athletics Department competitions and events, including UIL High School Championship competitions.
Coordinate logistics for home and visiting teams, fans, guests, and dignitaries for assigned sports programs.
Assist Game Operations and Special Events teams with game operations and internal and external Athletics Department events.
Support scheduling, coordination, setup, and takedown for assigned game operations and special events.
Maintain effective working relationships with Athletics Department stakeholders and external partners to implement game operations procedures and deliver events.
Collaborate with External Affairs, Fan Services, and Game Operations leadership and teams to consistently prioritize and implement the Texas Fan-first philosophy.
Help ensure safe, secure, and enjoyable events by following venue safety, security, and emergency management protocols.
Participate in and help coordinate ongoing game operations meetings with assigned sports and stakeholders.
Coordinate and distribute game-day credentials in accordance with Texas Athletics policies and procedures.
Identify, recommend, and implement policies and procedures, including game operation manuals, to improve efficiency and outcomes.
Assist with assigned sport programs and special events, including Football, Red River Showdown, and Conference, NCAA, and UIL championship games and events.
Exemplify Texas Athletics’ core values and quality service standards; act ethically and seek guidance when uncertain about applicable laws, rules, or policies.
Participate in assigned education and training programs and comply with applicable laws, policies, rules, and regulations.
Obtain prior written approval for and annually report outside activities and outside income.
Report suspected violations of applicable laws, policies, rules, or regulations to IA ARMCS or IA HR; cooperate fully and provide complete and accurate information in investigations without influencing others.
Report prohibited conduct under applicable Title IX requirements to the University’s Title IX Coordinator or Deputy Title IX Coordinator as required.
Perform other related functions as assigned.