Manager, Fulfillment & Inventory Operations

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)•New York, NY

4d•$80,000 - $90,000•Onsite

About The Position

Havenly is looking to hire a Manager, Fulfillment & Inventory Operations. This role is for an analytically sharp, tech-forward operator who wants broad ownership fast. The individual will own end-to-end fulfillment and inventory operations across Havenly's Owned & Operated (O&O) brands from inbound receipt through outbound fulfillment and returns. This role requires partnering with the data team to create scalable pipelines and dashboards, standing up integrations between internal systems and vendor platforms, and using AI tools to accelerate processes. The successful candidate will be expected to make the operation faster, smarter, and more resilient, while also assisting with frontline exceptions and ad hoc tasks.

Requirements

Experience in operations, supply chain, logistics, e-commerce, or a related field.
Analytically wired: you reach for data before opinions, and you can pull, manipulate, and interpret it yourself.
Comfortable using AI and automation tools to improve how work gets done.
Naturally curious and excited by what's possible when operations and engineering overlap.
Builders, not just maintainers. You see inefficiency and feel compelled to fix it structurally, not just patch it.
Take initiative without being asked.
Confident, persuasive communicators.
Scrappy and no ego.
Strongly organized with real attention to detail: you follow through, flag issues early, keep systems clean, and manage multiple workstreams without dropping balls.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Familiarity with NetSuite, Shopify, and ERP, WMS, or OMS platforms.
A specific example of a process or workflow you automated to improve speed, accuracy, or outcomes.
Background in e-commerce, omnichannel retail, or consumer goods.
Experience working directly with 3PL partners or in a fulfillment center environment.
Experience managing reverse logistics or recommerce workflows, including disposition decision frameworks, resale channel operations, or returns program ownership.
Genuinely curious about AI-assisted tools and eager to adopt them.

Responsibilities

Own fulfillment execution for O&O brands, ensuring accurate and timely order processing through 3PL partners.
Maintain inventory accuracy across NetSuite, 3PL WMS systems, and internal tools; build the monitoring that catches discrepancies before they escalate.
Define and hold SLAs from PO placement through inventory availability, returns processing, and order shipment.
Own end-to-end returns operations from inbound receipt and condition triage through disposition routing, vendor credits, and recommerce/resale channel execution with a focus on speed, accuracy, and margin recovery.
Serve as the escalation point for inventory and fulfillment exceptions.
Manage 3PL operational performance with a data-first lens: track trends, identify root causes, and drive accountability through structured reviews.
Own domestic carrier relationships and performance, holding those vendors to shared service and cost expectations.
Partner with Planning and Finance on inventory reconciliation, audits, and operational inputs to forecasting, including a month end review to confirm inventory is accurate and correctly positioned at each close.
Define and support Transfer Order protocols and required inventory flows for store and showroom locations.
Work directly with the QC Specialist to align on inbound inspection standards, disposition criteria, and exception escalation protocols ensuring consistent quality outcomes across fulfillment and returns flows.
Own functional costs and manage the operating P&L for fulfillment and inventory ops.
Coordinate closely with our offshore operations team and our global logistics function to keep execution aligned across time zones and geographies.
Partner with the data engineering and analytics team to design and maintain scalable reporting pipelines, operational dashboards, and real-time alerting.
Use AI tools, scripting, and workflow automation to streamline exception handling, reporting, and SOP creation.
Take automation priorities set by operations leadership and carry them from idea to working process, owning the build, the rollout, and the day to day once it's live.
Proactively identify manual or error-prone workflows and propose and execute automations that reduce operational drag, including in areas where no playbook or SOP exists yet.
Document and systematize operational processes, turning one-off fixes into repeatable, auditable playbooks.
Train partners and stakeholders on new process, then hold them accountable to it, whether or not they report to you.