Manager, FSQA

Domino's Corporate•Ann Arbor, MI

About The Position

The Manager, FSQA leads Food Safety, Quality Assurance, Supplier Quality, and Regulatory Compliance programs to support the consistent delivery of safe, high-quality products across the supply chain. The role partners with operations, procurement, suppliers, and cross-functional teams to drive continuous improvement, strengthen food safety culture, and ensure compliance with company standards, regulatory requirements, and industry best practices. The position oversees food safety and product quality programs for assigned categories across the U.S. and Canadian supply chain, maintains product specifications and supplier documentation, and leads product reviews, performance evaluations, incident investigations, and supplier quality activities. The Manager also serves as the subject matter expert for Cheese/Dairy quality and food safety, providing technical guidance to internal teams and suppliers. The role may require availability outside normal business hours for product incident responses and travel up to 30% of the time.

Requirements

Bachelor’s degree in food science or a related field.
At least 7 years of quality assurance or related experience in food manufacturing or research and development.
Strong interpersonal and relationship-building skills across functions and organizational levels.
Ability to identify opportunities, set goals, and work independently.
Excellent oral and written communication skills, including the ability to communicate with suppliers, internal leadership, and team members.
Strong statistical analysis skills.
Ability to manage multiple projects and time effectively with minimal guidance.
Excellent computer skills, including the Microsoft Office suite.
Availability to be on call for product incident responses outside normal business hours, including evenings, weekends, and holidays.
Willingness to travel up to 30% of the time.

Nice To Haves

Master’s degree preferred.
Extensive knowledge of cheese and dairy products preferred.
HACCP certification preferred.
Strong knowledge of Good Manufacturing Practices, Good Laboratory Practices, and Standard Sanitation Operating Procedures preferred.

Responsibilities

Lead and maintain Food Safety and Quality Management Systems to meet company, customer, regulatory, and GFSI requirements.
Oversee product quality and compliance for assigned product categories across the U.S. and Canadian supply chain.
Own and maintain product specifications and supplier documentation, including product attributes, organoleptic characteristics, physical and analytical measures, and regulatory requirements.
Lead product reviews and ongoing performance evaluations, including organoleptic and analytical assessments, trend analysis, reporting, and follow-up actions.
Manage product quality incidents and complaint processes, including intake, investigation, root cause analysis, supplier corrective actions, escalation, communication, and closure.
Serve as the subject matter expert for Cheese/Dairy quality and food safety, providing technical guidance to suppliers and internal teams.
Oversee supplier quality programs, including supplier approval, risk assessments, audits, corrective actions, and performance monitoring.
Drive continuous improvement in food safety, quality performance, sanitation, environmental monitoring, and risk reduction.
Partner with Operations, Procurement, R&D, and Supply Chain to integrate product quality and food safety requirements into business processes.
Provide technical guidance and coaching to cross-functional teams and suppliers.
Identify opportunities to use technology and analytics to improve food quality and safety.