Senior Manager, FSQA

Domino's•Ann Arbor, MI

About The Position

The Senior Manager, Food Safety & Quality Assurance, provides leadership for food safety, quality, regulatory compliance, and risk management across an assigned portfolio of North American Supply Chain Centers and third-party warehouses. The role leads cross-functional implementation, execution, and continuous improvement of Domino’s Food Safety and Quality Management System, and supports network-wide programs, strategic projects, and capability-building initiatives beyond the assigned portfolio. The Senior Manager leads or guides supplier and Supply Chain Center food safety and quality investigations, manages escalations, and advises on risk management. The role builds partnerships with Supply Chain Center leaders, cross-functional teams, international markets, and field team members. It also leads and develops a high-performing Food Safety and Quality Assurance team and consults with international Supply Chain Center programs as needed.

Requirements

7+ years of experience working in FSQA, regulatory compliance, standards, and/or food manufacturing.
3+ years of people management experience in a corporate QA setting, with demonstrated success establishing accountability, coaching talent, and building capability.
2+ years of experience working at a food manufacturing location in quality assurance.
Knowledge of food manufacturing and safety standards, auditing schemes, and regulations.
Understanding of, or ability to learn, food manufacturing, distribution, and store safety, quality, and regulatory environments and translate them into actionable standards.
Excellent problem-solving and decision-making skills, with the ability to work in a fast-paced, dynamic environment.
Project management skills, including prioritization, complexity management, governance, action assignments, verification of task completion, and follow-up.
Skilled in Domino’s leadership competencies.
Ability to influence senior leaders, manage competing priorities, drive cross-functional alignment, and deliver results to consistently high standards.
Ability to develop talent through coaching, feedback, exposure, and stretch assignments.
Ability to build effective teams with diverse styles and perspectives that collaborate toward a shared goal.
Excellent interpersonal, oral, and written communication skills, including influencing leaders across Domino’s and franchisee organizations, coaching others, and adapting communication for audiences at all levels.
Ability to drive vision and purpose based on a sound understanding of the business.
Ability to think strategically and long term, anticipate emerging trends and implications, and articulate a credible vision for continuous improvement.
Proficiency in Microsoft Windows-based applications, including PowerPoint, Word, and Excel.
Ability to travel up to 50% of the time within the USA and Canada.

Nice To Haves

BS degree, preferably in Biology, Microbiology, Chemistry, Food Science, or a related area.
Working knowledge of SAP, quality management systems, digital recordkeeping platforms, data analytics, and business intelligence tools.

Responsibilities

Lead food safety, regulatory, and quality programs across an assigned portfolio of North American Supply Chain Centers and third-party warehouses, partnering with leadership and cross-functional teams to drive compliance and continuous improvement.
Develop and improve Food Safety and Quality Assurance standards, create compliance roadmaps, identify emerging risks and improvement opportunities, and influence network-wide change.
Lead complex compliance, risk-assessment, risk-reduction, and strategic initiatives within Food Safety and Quality Assurance and across partner functions.
Establish and monitor portfolio-level objectives, key performance indicators, corrective-action performance, and risk-governance processes, including ownership, documentation, escalation, verification, and sustained closure of corrective and preventive actions.
Oversee the development, review, implementation, and maintenance of prerequisite programs, Hazard Analysis and Critical Control Point programs, and other Food Safety and Quality Assurance programs.
Support crisis and quality-management protocols, regulatory and third-party audit readiness, inspection responses, corrective actions, and sustained closure of audit findings.
Partner with Supplier Quality, Procurement, Engineering, and other teams on supplier quality, ingredient assessments, audits, facility and equipment projects, process changes, and new Supply Chain Center openings.
Ensure food safety, hygienic design, sanitation, regulatory, and quality requirements are incorporated into design reviews, commissioning activities, and operational startups.
Collaborate across Food Safety and Quality Assurance and other functions to establish annual and three-to-five-year strategic priorities, develop execution roadmaps, and deliver key results.
Serve as a subject-matter expert on sanitation, food safety programs, internal and external auditing, and regulations administered by the FDA, USDA, and CFIA.
Educate and advise Supply Chain Center team members, Supply Chain Services leadership, and cross-functional partners on food safety standards, regulatory requirements, and risk-mitigation practices.
Build and lead a high-performing Food Safety and Quality Assurance team by setting expectations, coaching and providing feedback, differentiating performance, strengthening succession capability, and creating professional-development opportunities.
Consult with international Supply Chain Center programs and support the Global Supply Chain Center Center of Excellence as needed.
Build and develop high-performing teams aligned to Domino’s Ways of Working; create accountability, foster collaboration, lead through change, and deliver results through others.
Drive enterprise thinking and cross-functional alignment to achieve business goals.