Manager, Franchise Performance, Tim Hortons, Canada

Restaurant Brands International

1d

About The Position

Restaurant Brands International is hiring a Manager, Franchise Performance to support Tim Hortons restaurants in the Kitchener/Guelph Area. Reporting to the Area Franchise Lead, this role serves as a key partner and consultant to restaurants. The Manager reviews and analyzes restaurant operating, financial, and business information, and works collaboratively with Owners and Managers to improve results while ensuring restaurants meet business and operating standards and guidelines. The role is the primary communication link between TDL and restaurant Owners and Managers in the district.

The position requires regional travel and schedule flexibility to accommodate operational needs, including evenings and weekends. The stated base salary range is CAD $100,000–$120,000. The role is eligible for the Company’s annual discretionary bonus plan, subject to its terms and conditions and based on individual and company performance metrics, and may also be eligible for equity grants under the long-term incentive plan.

Requirements

• At least 3 years of operational experience with P&L responsibility; multi-unit experience in a national, franchise, high-growth consumer, or retail-based business is preferred.
• University degree in business, hospitality, or a related field.
• Strong business and financial acumen and business development capabilities.
• Ability to establish and build effective relationships and collaborate with Owners and colleagues to set and achieve goals.
• Ability to analyze and interpret information, identify issues and their causes, and use sound judgment to make decisions and resolve issues.
• Ability to communicate clearly and effectively in different forms and with different audiences.
• Willingness to travel within the region and flexibility to accommodate operational needs, including evenings and weekends.
• Valid driver's license and driving record within provincial guidelines.

Nice To Haves

• Multi-unit operational experience in a national, franchise, high-growth consumer, or retail-based business.

Responsibilities

• Act as a business consultant and coach to Owners and Managers on restaurant business and financial results, effective operations, Team Member engagement, Guest satisfaction, and loyalty.
• Review restaurant operating reports and audits, analyze the information, and determine appropriate solutions in collaboration with Owners and Managers.
• Review restaurant financial, business, and operating performance; identify opportunities to improve performance; and work collaboratively with Owners and Managers to develop solutions.
• Conduct regular financial reviews, including P&L and Balance Sheet reviews, with Owners and Managers.
• Ensure new initiatives—including product launches, technology initiatives, process improvements, marketing and promotional programs, openings, and renovations—are well implemented to support sales growth.
• Represent the Tim Hortons brand and business as an ambassador.

Benefits

• Comprehensive global paid parental leave program.
• Free telemedicine support.
• Free mental wellness support.
• Eligible to participate in the annual discretionary bonus plan, subject to the terms and conditions of the incentive program and individual and company performance metrics.
• May be eligible for equity grants under the Company's long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager