Manager - Food and Beverage

Casino and•Baton Rouge, LA

About The Position

The Manager - Food and Beverage provides hands-on leadership for the F&B department and ensures consistent, high-quality service for team members and guests. The manager establishes and maintains guest service standards, supports a favorable gaming experience, and helps set performance, product-quality, service, staffing, and food and beverage cost standards. The role manages departmental budgets, including capital expenditures, monitors staffing levels for budget compliance, supervises inventories, estimates food and beverage costs, and communicates with Purchasing about supply inventory. The manager may use a computer to collect and analyze information and handles escalated guest service issues appropriately and discreetly. The position requires knowledge of guest alcohol limitations and company policies and procedures, as well as communication of operationally important information to senior staff, surveillance, and other team members. This role is in a 24-hour, 365-day hospitality operation and is primarily indoors in controlled temperatures, with occasional exposure to outdoor climates. A flexible schedule is required, including late nights, weekends, and holidays; shifts may change. Physical activities include occasional standing, walking, and lifting up to 50 pounds, including overhead, and frequent sitting, kneeling, reaching, pulling, pushing, and repetitive movement of fingers, legs, arms, and hands. The employee must be able to taste and smell food to assess quality and flavor and must have speech and vision abilities. The target compensation range is $50,600–$52,118 per year.

Requirements

Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Ability to taste and smell food items to assess quality and flavor.
Speech and vision abilities are required.
Ability to perform occasional standing, walking, and lifting up to 50 pounds, including overhead.
Ability to perform frequent sitting, kneeling, reaching, pulling, pushing, and repetitive movement of fingers, legs, arms, and hands.

Responsibilities

Ensure consistent high-quality service to team members and guests.
Set and maintain guest service standards and ensure team members meet them to support a favorable gaming experience.
Provide hands-on leadership to the F&B department.
Assist in establishing performance, product-quality, service, staffing-level, and food and beverage cost standards.
Supervise inventories and estimate food and beverage costs.
Use a computer as needed to collect and analyze information.
Communicate with the Purchasing department regarding supply inventory.
Develop and manage the departmental budget, including capital expenditures.
Monitor staffing levels to ensure budgetary compliance.
Manage escalated guest service issues appropriately and discreetly.
Know and follow guest alcohol limitations and applicable company policies and procedures.
Communicate operationally important information to senior staff, surveillance, and other necessary team members.
Meet job attendance guidelines and adhere to departmental and company policies.
Ensure guest satisfaction.
Follow lawful directions from supervisors.
Uphold company non-disclosure and confidentiality policies and agreements.
Interact well with others and positively influence team member morale.