Manager, Field Tools & Analytics - Oncology

AbbVie•Mettawa, IL

21h•$109,500 - $208,500

About The Position

The Manager, Field Tools & Analytics is responsible for day-to-day operational execution of the field tools strategy established by the Associate Director, Field Tools & Analytics. The role manages the support team, communicates with field and home office colleagues, and serves as the primary operational liaison among Franchise Teams, Commercial Operations, IT, Training, OEC, and Legal. Strategic direction, technology roadmap, and solution architecture are owned by the Associate Director. The position supports Oncology field tools and franchise onboarding; carries out tool updates, deployments, training, communications, data validation, and sales force analytics; and partners with internal stakeholders on system enhancements and process improvements. It also supports field meetings and system demonstrations, manages vendor partnerships on specific projects, and builds relationships with sales and analytics leaders. Travel is required 20% of the time.

Requirements

BA/BS degree required.
At least 5 years of experience in project management, marketing/sales operations, or information technology.
At least 3 years of analytical or commercial operations experience; healthcare industry experience is preferred.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to manage multiple priorities with urgency.
Clear communication to field and senior stakeholders.
Attention to detail and process improvement capability.
Operational execution and project management capability.
Cross-functional liaison and collaboration capability.

Nice To Haves

Knowledge of the pharmaceutical industry, compliance regulations, and standards.
Hands-on Salesforce/Veeva CRM system administration and support experience.
Hands-on report/dashboard building with Tableau, Power BI, or QlikView.
SQL or equivalent database querying for day-to-day data requests.
Basic Python/R knowledge for analysis support.
Healthcare industry experience.

Responsibilities

Act as the subject matter expert and day-to-day point of contact for Oncology field tools, supporting onboarding of new franchise teams, new hires, and field transfers.
Execute weekly and monthly tool updates and partner with Targeting, IC Teams, and development teams on data methodology and enhancements.
Partner with business stakeholders to review, discuss, and action system enhancement and process improvement requests.
Execute design, deployment, training, communications, and ongoing management of field tools, data validation, and sales force analytics according to the Associate Director’s roadmap.
Partner with BTS, MABI, Field Training, and Franchise teams to deploy and maintain field-facing solutions.
Identify and recommend process improvements to streamline operations and reduce cycle time; escalate larger architectural or strategic decisions to the Associate Director.
Serve as the operational liaison between the field, Franchise Teams, Commercial Operations, IT, Training, OEC, and Legal.
Present at sales force team calls, support field meetings, facilitate focus groups, and demonstrate system capabilities to internal stakeholders.
Manage vendor partnerships on specific projects, including timelines, budget, and communications.
Identify training, education, and communication opportunities to drive system adoption.
Partner with stakeholders to execute the deployment and communication approach defined by leadership.
Build and maintain relationships with Sales Directors, Analytics leadership, and Field Planning Analytics teams.
Establish credibility as a trusted operational partner with field sales management and functional support teams.