Manager - Field Service

Wesco•Abilene, TX

13d

About The Position

As the Manager – Field Services, you will lead, direct, and execute operational objectives across multiple projects to ensure large projects are completed on time and in accordance with customer contracts. The role requires skill in operating heavy equipment. You will typically be assigned to multiple locations and customers, and must be geographically mobile and willing to relocate based on customer projects. Work is generally performed in an office, outdoor, or warehouse environment, with travel to customer sites or warehouse facilities. The position may involve driving for extended periods with frequent stops and starts, exposure to outdoor weather conditions, and physically strenuous work. Employees may need to lift packages up to 50 pounds, bend or stoop, walk long distances repeatedly, climb ladders, use hand tools, and operate heavy machinery such as a forklift.

Requirements

High school degree or equivalent.
Forklift certification is required.
Five years of heavy equipment operation experience are required.
Five years of supervisory experience in a construction environment are required.
Strong knowledge of inventory control processes.
Knowledge of electrical, construction, or mechanical products.
Strong time-management skills.
Strong communication and interpersonal skills.
Basic computer skills.
Ability to understand and follow verbal and/or written instructions.
Ability to operate hand and power tools and equipment.
Must be geographically mobile and willing to relocate based on customer projects.
Ability to travel up to 25%.

Nice To Haves

Bachelor’s degree.
OSHA 10 and OSHA 30 certifications.
Ability to anticipate and prepare for customer needs.
Ability to adapt to changing situations and perform multiple tasks simultaneously.

Responsibilities

Supervise, coordinate, or schedule activities of field service staff.
Direct the achievement of performance objectives related to productivity, quality, service, and safety.
Monitor workflow metrics and take corrective action as needed.
Balance staffing across projects as requirements fluctuate.
Ensure procedures are observed, implemented, and enforced, and provide training when necessary in the processing of transactions.
Ensure timely and accurate completion of customer and inventory transactions.
Safeguard company inventory assets, maintain transaction integrity, and maintain overall inventory accuracy above 99.5%.
Maintain positive employee relations and morale while enforcing discipline as required.
Monitor workflow, completed work, error rates, and related metrics, and take appropriate action when required.
Foster continuous improvement across the operation.
Implement cost-reduction initiatives where necessary.
Travel to customer sites as needed for equipment start-up, customer training, service issues, troubleshooting, and related service needs.
Develop best practices and standard tools to improve operational efficiency.