Manager - Field Service

Wesco • Abilene, TX

14d • $84,543 - $114,134

About The Position

As the Manager – Field Services, you will lead, direct, and execute the operational objectives of multiple projects to ensure timely completion of large projects in accordance with the customer contract. You must be skilled in heavy equipment operation. You will typically be assigned to multiple locations and customers, and must be geographically mobile and willing to relocate based upon customer projects.

The role involves supervising field service staff, managing workflow and performance, safeguarding inventory accuracy, maintaining employee relations, and promoting continuous improvement and cost reduction. You will also travel to customer sites as needed for equipment start-up, customer training, service issues, troubleshooting, and related support.

Work may be performed in an office, warehouse, or outdoor environment, and may involve travel to customer sites, extended driving with frequent stops and starts, and exposure to varying weather conditions. The position is physically strenuous and involves lifting, bending or stooping, walking long distances, climbing ladders, using hand tools, and operating heavy machinery.

Requirements

• High school degree or equivalent required.
• Forklift certification required.
• Five years of heavy equipment operation experience required.
• Five years of supervision experience in a construction environment required.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction, or mechanical products.
• Strong time management skills.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Ability to understand and follow verbal and/or written instructions.
• Ability to operate hand and power tools and equipment.
• Must be geographically mobile and willing to relocate based upon customer projects.
• Ability to travel up to 25%.

Nice To Haves

• Bachelor’s degree preferred.
• OSHA 10 and OSHA 30 preferred.
• Ability to anticipate and prepare for customer needs.
• Ability to adapt to changing situations and perform multiple tasks simultaneously.

Responsibilities

• Supervise, coordinate, or schedule activities of field service staff.
• Direct achievement of performance objectives related to productivity, quality, service, and safety.
• Monitor workflow metrics and take corrective action as needed.
• Balance staffing across projects to address fluctuating requirements.
• Ensure procedures are observed, implemented, and enforced, and provide training when necessary in transaction processing.
• Ensure timely and accurate completion of customer and inventory transactions.
• Safeguard company inventory assets, maintain transaction integrity, and maintain overall inventory accuracy above 99.5%.
• Maintain positive employee relations and morale while enforcing discipline as required.
• Monitor workflow, work completed, error rates, and related metrics and take appropriate action when required.
• Foster continuous improvement throughout the operation.
• Implement cost reduction initiatives where necessary.
• Travel to customer sites as needed for equipment start-up, customer training, service issues, troubleshooting, and related service needs.
• Develop best practices and standard tools to improve operational efficiency.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED