Manager, Field Service

ASM • Austin, TX

58d • Onsite

About The Position

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Requirements

• Bachelor's degree in Engineering, Physics, Materials Science, or a related technical discipline and 16+ years of relevant experience; OR Master's degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience.
• Minimum 1+ years of people leadership, management, or equivalent field leadership experience.
• Ability to travel up to 20% domestically and internationally.
• Fluent in both English and Korean.
• Experience supporting semiconductor manufacturing equipment within a semiconductor fab or capital equipment environment.
• Demonstrated experience leading customer escalations, critical issue resolution, and structured troubleshooting efforts.
• Strong understanding of cleanroom operations, semiconductor manufacturing processes, and safety requirements.
• Excellent communication and stakeholder management skills with the ability to influence customers, field teams, engineers, and senior leaders.

Nice To Haves

• Experience supporting Samsung or another leading semiconductor manufacturer.
• Proven success leading customer-facing service organizations in a high-volume manufacturing environment.
• Experience driving technology qualifications, customer ramp activities, and cross-functional improvement initiatives.
• Ability to use data and operational insights to improve reliability, service performance, and customer outcomes.
• Recognized technical leadership with experience mentoring teams and influencing product or process improvements.
• Strong business acumen with the ability to balance customer needs, operational priorities, and team development.
• Experience developing future leaders and building high-performing field service organization

Responsibilities

• Lead and develop a team of Field Service Engineers supporting Samsung across Texas customer sites.
• Serve as the primary customer escalation lead for complex equipment and operational issues.
• Drive the successful execution of installations, qualifications, preventive maintenance, upgrades, and recovery activities.
• Partner with customers, engineering teams, product support, and business units to resolve technical challenges and improve tool performance.
• Lead continuous improvement initiatives focused on reliability, uptime, safety, service quality, and customer satisfaction.
• Analyze service and tool performance data to identify trends, prevent repeat failures, and improve operational outcomes.
• Support account strategy through capacity planning, resource readiness, technology adoption, and long-term customer support planning.
• Promote a strong safety culture while ensuring compliance with ASM, customer, and regulatory EHS requirements.
• Develop team capability through coaching, mentoring, performance management, and succession planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager