Manager, Family Med, Internal Med and Pediatrics

Sutter Health•Berkeley, CA

5d•$121,306 - $181,958

About The Position

Manages and provides operational leadership to assigned areas of the Medical Foundation and outpatient clinics, ensuring alignment with organizational goals for patient and team safety, affordability, quality, patient satisfaction, and access. Plans and organizes operations and resources to support effective and efficient patient care consistent with applicable laws, standards, and regulations. Establishes protocols and practices and ensures compliance with department, affiliate, operating unit, and system standards, policies, and procedures, as well as applicable local and state standards, laws, and regulations. Identifies best practices, standardizes workflows and processes, and develops plans to implement changes. Establishes and manages capital and operational budgets to meet financial targets through effective use of personnel, resources, and supplies. Builds and maintains partnerships with internal and external peers, leaders, and local, state, or federal agencies to collaborate on initiatives and resolve issues. Provides guidance or direct intervention to address challenging or complex situations.

Requirements

Bachelor’s degree in Business Administration, Healthcare, or a related field; equivalent experience may be accepted in lieu of the required degree.
Eight years of recent relevant experience.
Extensive knowledge of healthcare operations in a non-acute setting and of how departmental processes and workflows affect other departments.
Comprehensive knowledge of applicable state and federal requirements and local regulations for outpatient services, including Medicare, MediCal, Medicaid, the Knox-Keene Act, and the Stark II Statute.
Ability to build relationships with physicians, medical directors, nursing, and other key departments.
Demonstrated leadership, team-building, coaching, and mentoring skills, with the ability to motivate and engage others.
Understanding of operations and workflows.
Tactical and analytical thinking and planning skills, including the ability to develop plans, identify obstacles, and resolve operational issues.
Ability to build effective working partnerships with employees, peers, physicians, and leaders to achieve business objectives.
Verbal, written, and interpersonal communication skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Ability to work in a dynamic, fast-paced environment with changing business priorities.
Organizational and time-management skills, including the ability to prioritize multiple projects while delivering quality service and achieving business results.
Customer-service focus in decisions and actions.
Ability to work and interact with a diverse population, respect cultural and linguistic differences, and foster an inclusive work environment.
Working knowledge of wage and hour laws.

Responsibilities

Manage and provide operational leadership to assigned Medical Foundation and outpatient clinic areas.
Plan and organize operations and resources to support effective, efficient, and compliant patient care.
Establish protocols and practices and ensure compliance with applicable organizational policies, standards, laws, and regulations.
Identify best practices, standardize workflows and processes, and develop plans to implement changes.
Establish and manage capital and operational budgets to achieve financial targets through effective use of personnel, resources, and supplies.
Develop and maintain partnerships with internal and external peers, leaders, and government agencies to collaborate on initiatives and resolve issues.
Provide guidance or direct intervention in challenging or complex situations.