Mgr, Executive Support

Space Coast Credit Union

6d•Hybrid

About The Position

As the Manager, Executive Support at SCCU's Melbourne Headquarters, you will be responsible for delivering consistent, high-quality executive and board support as an enterprise shared service reporting directly to the CEO. This role ensures clarity, accountability, innovation, and scalability across all executive assistant functions while continuously improving efficiency through process standardization and the intentional use of AI and automation tools.

Requirements

5 to 8 years prior executive support or oversight of administration tasks experience required.
Minimum of 3 years of leadership experience is required.
Expert proficiency in Microsoft Office (power point, excel, word, outlook and visio); ability to design and edit executive presentations and materials.
Strict confidentiality with sensitive information and professionalism required.

Nice To Haves

Experience working with Boards of Directors preferred.

Responsibilities

Lead and maintain the executive support operating model, including service standards, procedures, playbooks, and role clarity across SCCU.
Provide direct leadership to all Executive Assistants through coaching, performance management, development, and capacity planning.
Optimize executive support by allocating Executive Assistant resources effectively, resolving conflicts or prioritization issues, and serving as the primary escalation point.
Partner with the CEO to align executive support with enterprise priorities, organizational complexity, and evolving business needs.
Drive modernization by identifying and implementing AI, Copilot, automation, and digital tools to reduce manual work and increase efficiency.
Oversee high‑level administrative support for executives, including complex calendar management, confidential correspondence, travel coordination, and meeting preparation.
Coordinate agendas and logistics for executive team meetings, board meetings, all‑staff meetings, and off‑site events.
Ensure high-quality, consistent service delivery through documented standards, continuous improvement, and measurable gains in executive satisfaction and productivity.

Benefits

Competitive pay
Comprehensive health coverage
Retirement plans
Paid time off
Birthday PTO
11 Federal Holidays
Tuition assistance
Flex scheduling
Discounts on SCCU financial products- auto loans, mortgages, credit card interest rate and more
Medical, dental, and vision insurance
Employee Assistance Program
401(k) match (5%)
HSA match
SCCU-paid insurance (short/long-term disability, life insurance)
Tuition reimbursement after one year of service
20+ days of PTO
Birthday PTO
11 federal holidays
Lower rates on loans, credit cards, and no fee SCCU accounts!