Manager, Executive Patient Access

Mallinckrodt Pharmaceuticals • Malvern, PA

12d • $138,000 - $221,000

About The Position

The Manager, Executive Patient Access (Executive PAM) is the most senior individual contributor in Keenova’s Patient Access organization. This strategic leader serves as a trusted resource to patients, caregivers, field reimbursement managers (FRMs), and internal stakeholders, helping remove barriers to therapy and improve access, engagement, and patient outcomes across the treatment journey. The role provides advanced expertise in patient access, reimbursement, affordability programs, payer processes, and acquisition pathways, and uses operational and market insights to anticipate challenges and shape best practices.

The Executive PAM personally manages the most complex, high-impact access situations and escalations, including reimbursement and acquisition logistics for biologic and testosterone products. The role educates patients and office staff on buy-and-bill processes, specialty pharmacy logistics, patient assistance, and reimbursement resources; works with specialty pharmacies and internal and external partners to resolve issues; and uses data to identify logistical patterns and recommend actionable solutions.

As an organizational authority and strategic advisor, the Executive PAM leads onboarding and knowledge sharing, develops and maintains training and workflow resources, contributes to launch readiness, and influences patient access strategy and performance frameworks. The position translates patient and field insights, reimbursement trends, and payer developments into recommendations for leadership and cross-functional teams. It also champions the patient perspective, supports continuous improvement of patient support programs, and advises stakeholders on patient engagement and compliant patient interactions. Up to 50% travel may be required.

Requirements

• Bachelor’s degree or equivalent required.
• 10–15 years of relevant experience in the biopharma industry required.
• 8–10 years of reimbursement experience required.
• Physician-administered product experience required.
• Experience managing customer interactions.
• Experience onboarding team members.
• Proven ability to identify systemic business issues and develop solutions that improve patient and organizational outcomes.
• Demonstrated ability to translate field insights into strategic recommendations that influence business decisions.
• Recognized subject matter expertise and ability to influence organizational strategy through access, reimbursement, and patient experience insights.
• Experience leading enterprise-wide initiatives, establishing best practices, and driving organizational change through influence rather than direct authority.
• Experience leading others without direct authority.
• Systemic understanding of the global payer and distribution environment, particularly U.S. biologic in-office injectables.
• Understanding of coverage, coding (diagnostic, procedural, and product), payment, and reimbursement requirements and policies.
• Knowledge of Local Coverage Determinations for regional Medicare Administrative Contractors and Keenova products.
• Knowledge of Medicare billing, coding, appeals, and interpretation of Medicare Explanation of Benefits documents.
• Understanding of legislative, legal, and regulatory environments and their potential impact on the company.
• Understanding of coverage policy creation, interpretation, and management.
• Understanding of buy-and-bill and specialty pharmacy channels.
• Knowledge of HIPAA requirements and FDA regulations.
• Effective communication skills, including the ability to encourage patient engagement through appropriate guidance and active listening.
• Ability to translate complex clinical, reimbursement, and program information into clear, actionable language for different audiences.
• Ability to synthesize clinical literature, reimbursement information, and emerging healthcare policy and trends to anticipate challenges and advocate for positive change.
• Strong written and verbal communication, emotional intelligence, and executive presence, including in crisis situations.
• Ability to partner with FRMs, healthcare providers, and insurers to develop long-term solutions to product access barriers.
• Ability to balance external stakeholder needs with company needs and provide operational and systemic solutions.
• Hands-on operational reimbursement experience; in-house and outsourced experience is desirable.
• High personal standards, reliable follow-through, and courage in difficult conversations.
• Capabilities in access and reimbursement strategy, complex problem-solving, patient advocacy, cross-functional leadership, strategic insight, payer expertise, relationship management, operational execution, compliance and risk management, mentorship, strategic thinking, and business acumen.

Nice To Haves

• MBA or advanced degree.
• Previous experience working with vendor relationships.
• Hands-on operational reimbursement experience in both in-house and outsourced settings.

Responsibilities

• Manage the most complex and high-impact patient access situations, reimbursement cases, and organizational escalations.
• Support patients with reimbursement and acquisition logistics, including buy-and-bill processes, specialty pharmacy expectations, patient assistance, and reimbursement resources.
• Coordinate with patient support program representatives and educate patients and office staff about available services and appropriate access processes.
• Analyze data and account-level logistical challenges, identify patterns, and escalate issues so FRMs can develop remediation plans.
• Work with specialty pharmacies and internal and external partners to troubleshoot operational issues, identify knowledge gaps, and resolve barriers to access.
• Serve as the organizational authority on patient access liaison best practices and provide expert consultation on complex access, reimbursement, and patient experience matters.
• Lead onboarding and training of new team members; create and maintain onboarding materials, workflow guidance, and knowledge repositories.
• Represent Patient Access in launch readiness activities, develop SOPs, participate in launch task forces, assess launch risks, and identify strategies to support access and program performance.
• Design and evolve patient access performance frameworks, launch readiness metrics, escalation governance, and patient experience measurement strategies.
• Influence patient access performance, program effectiveness, operational efficiency, and patient support KPIs across the enterprise.
• Represent Patient Support Services in cross-functional workstreams, including Customer Experience, compliance, marketing, Market Access, Commercial Operations, and Brand Leadership.
• Monitor reimbursement, payer, and access trends; communicate risks and opportunities to leadership and translate field insights into strategic recommendations.
• Govern the development of patient access resources, tools, educational materials, and process enhancements.
• Facilitate knowledge-sharing sessions and case reviews, and act as an escalation resource for complex access or reimbursement situations.
• Assess the patient journey, identify barriers to therapy initiation and continuity, and establish strategic priorities for patient support programs.
• Partner with case managers, specialty pharmacies, provider offices, and FRMs to coordinate resources and resolve access, affordability, healthcare literacy, and logistical challenges.
• Advocate for patients and caregivers, gather and communicate actionable patient insights, and present recurring challenges and trends to leadership.
• Recommend improvements to patient support programs, operational processes, and engagement strategies to reduce delays and improve patient experience.
• Educate patients and caregivers to navigate healthcare systems, understand journey milestones, and support informed decision-making and self-advocacy.
• Provide internal stakeholders with guidance on patient support offerings, engagement practices, and compliant patient interactions.
• Advise organizational leaders and cross-functional teams on patient access trends, reimbursement risks, patient engagement strategies, and market dynamics.

Benefits

• Competitive pay and benefits package.
• Eligibility for a bonus in accordance with the applicable program; bonuses are awarded at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager