Manager, EVS & Patient Transport

OhioHealth • Pickerington, OH

3d

About The Position

This position provides process management leadership and training for the department. The manager supports the development and maintenance of processes and ensures effective communication of the Leadership Model, scorecard, and process management with team members and appropriate staffing levels. The role communicates the organization’s Customer Service goals and provides process support and measurement techniques to ensure alignment with the OhioHealth scorecard and values. The manager oversees daily departmental activities and supports the development and deployment of patient-throughput processes.

The position leads and holds supervisory staff accountable, maintains diversity standards, and performs hiring, coaching, education, and training. It reports process progress to the Director and appropriate management, maintains process and measurement records, promotes customer service, evaluates employee work progress, and works with the department and physicians to meet special needs. The manager also uses the current computer system to manage volume versus staffing and supports development of a program to support patient discharge through triage.

Requirements

• Bachelor’s degree required.
• In lieu of a degree, a high school diploma or GED and four years of environmental services experience, including at least three years in a leadership role; or an equivalent combination of education and experience.
• Knowledge and application of growth and development principles.
• Ability to use effective communication strategies.

Nice To Haves

• Degree in a healthcare field.

Responsibilities

• Develop and manage processes, defining objectives, resource requirements, barriers, timelines, action plans, and measurement results in alignment with OhioHealth goals and management model.
• Identify process gaps and influence other hospital areas to participate in process success, including processes related to patient throughput.
• Lead supervisory staff and hold them accountable for process outcomes and responsibilities.
• Maintain diversity standards and educate supervisory staff; ensure fair and equitable assignment distribution, rewards, development opportunities, and related staff functions.
• Hire, coach, educate, and train staff at all levels, and communicate potential career growth opportunities to leadership staff.
• Report process progress to the Director and appropriate management, identify needed adjustments based on performance measurements, and influence organizational levels to drive results and remove barriers.
• Maintain departmental process flows, gap-analysis sheets, and measurement records; communicate these with appropriate organizational and departmental management.
• Ensure departmental accountabilities align with organizational expectations and educate staff about their role in meeting them.
• Promote and maintain staffing while defining objectives, resource requirements, and barriers within the scope of OhioHealth goals and management model.
• Promote and drive Customer Service initiatives, assist with staff training, encourage other areas to follow best practices, and ensure staff understand customer service’s effect on patient throughput.
• Supervise and evaluate employee work progress and work with the department and physicians to meet special needs.
• Maintain the current computer system to manage volume versus staffing effectively and support development of a program to support patient discharge through triage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager