Manager, Event Office & Staffing - Peak New York

Tao Group Hospitality•New York, NY

6h•$75,000•Hybrid

About The Position

Manager, Event Office & Staffing is responsible for overseeing all event staffing operations to ensure the seamless execution of Avenue Events, Full Floor Buyouts, and Dual Floor Buyouts. This role serves as the central point of contact for staffing logistics, scheduling strategy, and real-time execution, ensuring the right teams are in place to deliver exceptional guest experiences. The ideal candidate is highly organized, solutions-oriented, and thrives in a fast-paced hospitality and events environment.

Requirements

3+ years of experience in staffing operations, scheduling, hospitality, or events management preferred
Proven ability to manage high-volume staffing needs in a fast-paced, dynamic environment
Strong organizational and time management skills with the ability to prioritize and multitask effectively
Excellent verbal and written communication skills
Strong problem-solving skills with the ability to make quick, informed decisions
Proficiency in Microsoft Office and scheduling or workforce management systems
High attention to detail and strong operational awareness
Ability to build and maintain effective working relationships with cross-functional teams and external partners
Flexible availability, including evenings, weekends, and holidays as required by business needs
Professional, proactive, and committed to delivering exceptional service and operational excellence
Ability to write, read, and verbally communicate
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Lead and manage all event staffing logistics, including scheduling, shift assignments, and coverage planning across multiple event types
Develop and maintain a strong, reliable staffing pool to support operational needs and fluctuating business volumes
Create and oversee staff schedules based on event requirements, business priorities, and labor targets
Communicate event assignments, reporting times, locations, uniforms, and event-specific expectations to all scheduled staff and agency partners
Confirm staff attendance and proactively resolve scheduling conflicts, call-outs, and last-minute changes to ensure full coverage
Partner closely with Operations Managers, Event Producers, and Department Leaders to forecast staffing needs and align coverage with event scope and service standards
Monitor staffing levels in real time during events and adjust as needed to support operational flow and guest experience
Track attendance, punctuality, and overall staffing performance, escalating concerns to leadership as needed
Support payroll and timekeeping processes by validating schedules, attendance, and hours worked.
Serve as the primary point of contact for all staffing-related inquiries, providing timely and solutions-driven support
Generate and analyze staffing reports to support labor planning, workforce optimization, and operational efficiencies
Ensure all staffing practices align with company standards, safety guidelines, and operational procedures
Coordinate staffing needs with external agency partners and maintain strong working relationships to support business demands
Identify opportunities to improve staffing processes, communication, and execution to enhance overall event performance
Support additional operational projects and initiatives as needed to drive business success.
Assist and / or complete additional tasks as assigned