Event Captain - Peak Events New York

Tao Group Hospitality•New York, NY

2d•Onsite

About The Position

Freshly renovated and reimagined, Peak with Priceless brings the New York City skyline closer than ever, one breathtaking seat at a time 101 floors above it all. This role involves actively taking orders, conducting full and complete food/beverage service, and monitoring guests’ dining experience. The Event Captain will interact with dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality.

Requirements

Minimum 2 years server experience or equivalent related Tao Group Hospitality experience required.
Minimum 2 years of food and beverage experience required.
Previous banquet or event experience in a high-volume, fine dining or upscale hospitality environment is required.
Experience in a high-volume restaurant/nightclub/lounge.
Comprehensive knowledge of classic cocktails required.
Basic familiarity with wine varietals and classic regions around the world required.
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Anticipate and accommodate the needs of the guests.
Maintain general cleanliness of assigned stations and the entire venue.
Direct event staff and oversee event operations.
Provides professional and exceptional service.
Presents menus, answers question and make suggestions for all food and beverage items.
Informs guests of all food and beverage specials, with prices.
Required to solicit any allergy or dietary restrictions from each guest.
Accurately enter all orders into the POS system.
Ensures the delivery of all food and beverage to the guests.
Follow supervisor’s instructions, communicate with and support co-workers while being a team player.
Possesses in-depth knowledge of all food and beverage menus and the company.
Serves all beverages in accordance with all state regulations and alcohol awareness training standards.
Complies with Department of Health and company sanitation standards.
Works as part of a team and provides help and support to all fellow team members.
Accurately completes all end-of-shift financial procedures.
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs.
Properly sets-up floor and other opening/closing procedures as directed by management, including: Ensures all tables, chairs and banquettes are clean and free of debris, Sets tables with proper settings, Wipes down chairs, tables, and banquettes, Stocks side-stations with prescribed supplies, Completes opening duties as assigned or directed, Completes closing duties as assigned or directed, Reports all breakage, and damage of equipment or furniture immediately to management.
Attends and participates in daily pre-service meetings.
Attends and participates in any training sessions or departmental meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.
Assist and/ or complete additional tasks as assigned.