Event Captain

24 Carrots Catering & Events•Costa Mesa, CA

2d•Onsite

About The Position

The Event Captain is a senior on-site leader responsible for event execution, ensuring every event is delivered with excellence, organization, and professionalism. This role leads service teams in the field, manages service flow, and ensures all aspects of the event align with the Banquet Event Order (BEO), timeline, and 24 Carrots standards. As the primary point of contact for service during events, the Event Captain partners closely with Sales, Culinary, Beverage, and venue or planner contacts to ensure a seamless guest experience. This role requires strong leadership, real-time decision-making, and the ability to maintain composure while managing dynamic event environments.

Requirements

3–5 years of related experience in hospitality, catering, events, or related field
Proven ability to lead front-of-house event execution from setup through breakdown with a high standard of organization and professionalism
Strong working knowledge of BEOs, floor plans, timelines, and service notes, with the ability to translate them into effective event execution
Ability to manage and maintain service flows across all phases of an event (cocktail hour, dinner, dessert, late night)
Demonstrated leadership experience directing service teams, including assigning workflow, monitoring performance, and ensuring accountability
Ability to coach, develop, and provide real-time feedback to team members in a fast-paced environment
Experience leading pre-event meetings, team huddles, and post-event follow-up
Strong understanding of timekeeping, break compliance, and staff accountability practices
Excellent communication skills with the ability to serve as the primary on-site contact for clients, planners, vendors, and internal teams
Professional, solution-oriented approach to guest service, with the ability to resolve issues in real time
High attention to detail with a focus on quality control, cleanliness, and consistency
Ability to remain calm, organized, and effective in high-pressure, fast-paced environments
Ability to perform physical job requirements, including lifting up to 25 lbs regularly and more with assistance
Valid California Food Handler’s Card & ServeSafe Allergens Certification required within 30 days of hire.
Availability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on event needs
Reliable transportation required

Responsibilities

Lead service teams in the field.
Manage service flow.
Ensure all aspects of the event align with the Banquet Event Order (BEO), timeline, and 24 Carrots standards.
Serve as the primary point of contact for service during events.
Partner closely with Sales, Culinary, Beverage, and venue or planner contacts to ensure a seamless guest experience.
Lead front-of-house event execution from setup through breakdown.
Manage and maintain service flows across all phases of an event (cocktail hour, dinner, dessert, late night).
Direct service teams, including assigning workflow, monitoring performance, and ensuring accountability.
Coach, develop, and provide real-time feedback to team members.
Lead pre-event meetings, team huddles, and post-event follow-up.
Manage timekeeping, break compliance, and staff accountability practices.
Serve as the primary on-site contact for clients, planners, vendors, and internal teams.
Resolve issues in real time.
Ensure quality control, cleanliness, and consistency.