Head Host - Peak New York

Tao Group Hospitality•New York, NY

9d•Onsite

About The Position

The Lead Host is responsible for leading and supporting the host team in maintaining Peak’s service standards. This role oversees the Level 5 podium operations, ensuring smooth coordination of guest arrivals and communication with the Maître D’ upstairs. The Lead Host manages the flow of guests, handles phone and reservation communications, and ensures seamless coordination between the podium and dining room. Stepping in as acting Maître D’ when needed. Greets guests and guides to appropriate table as directed by the Maitre’D. Communicates guests seating preference or any guest issues to the Maitre’D or Management. Interacts with the restaurant guests, fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

Requirements

Tao Group Hospitality in-venue host person training
Previous host experience preferred
Previous hospitality experience
Experience in a high-volume restaurant/nightclub/lounge
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Exposure to cleaning materials
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Anticipates and accommodates the needs of the guest
Maintains the general cleanliness and orderliness of the entrance area
Complies with Department of Health and company sanitation standards
Actively takes and processes reservations for guests
Perform regular restroom checks to ensure supplies are replenished and areas remain clean
Assists with incoming calls and answering questions from guests
Responsible for checking guests’ coats and other belongings (where applicable)
Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management
Ensures that all appropriate menus are printed and ready for service
Responsible for making sure all menu books are organized with current menus
Collects menus throughout the venue during shift
Completes opening duties as assigned or directed
Completes closing duties as assigned or directed
Reports all breakage, and damage of equipment or furniture immediately to management
Attends and participates in daily pre-service meetings
Participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Works as part of a team and provides help and support to all fellow team members
Assist and/ or complete additional tasks as assigned