Manager, Enterprise Communications

Southwest Power Pool • Little Rock, AR

2d • Hybrid

About The Position

The Manager, Enterprise Communications serves as a senior strategic communications partner and trusted advisor to assigned SPP business leaders and teams. Working at the intersection of business strategy, internal communications, stakeholder engagement, and reputation, the manager advises leaders on how, when, and why to communicate; translates complex technical, operational, market, and industry issues into clear and compelling narratives; and connects business-unit communications to SPP’s broader story and strategic direction. The role listens to business needs, challenges assumptions when appropriate, contributes communications expertise to strategic discussions, and develops solutions that create value for SPP and its audiences.

The manager collaborates with cross-functional teams to align messaging and create and manage content across communication channels. The position is full-time, with a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m. Extended hours may be required, and travel is approximately 20%. The position is hybrid where eligible and may not be performed remotely from California or New York City, NY. SPP cannot sponsor employment visas or student-work authorizations for this position.

Requirements

• Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a related field.
• At least 10 years of experience in corporate communications, public relations, journalism, or a related communications discipline.
• Strategic communication, content development, project management, and budget management skills.
• Executive communications, stakeholder engagement, cross-functional collaboration, performance metrics analysis, media relations, and crisis communication capabilities.
• Ability to quickly understand complex business, technical, or operational issues and translate them for diverse audiences.
• Experience serving as a strategic communications adviser to senior leaders.
• Exceptional writing, editing, presentation, and verbal communication skills.
• Ability to build trusted relationships and influence stakeholders across organizational boundaries.
• Strong strategic thinking, business judgment, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Discretion and judgment when handling sensitive, confidential, and high-profile matters.
• Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.; extended hours may be required.
• Ability to travel approximately 20%.
• Must be eligible to work in the U.S. without employment visa or student-work authorization sponsorship; the position may not be performed remotely from California or New York City, NY.

Nice To Haves

• Experience in the electric utility, energy, transmission, power markets, or another highly regulated industry.
• Experience working for an RTO, ISO, utility, or related energy organization.
• Knowledge of the U.S. electric grid, wholesale electricity markets, and the evolving energy landscape.
• Experience communicating complex technical, operational, regulatory, or market-related issues.
• Experience providing communications counsel to executives and senior leadership teams.
• Experience with issues management, crisis communications, and reputation management.
• Experience supporting organizational transformation and change communications.
• Experience with stakeholder, media, and executive communications.
• Experience using communications analytics and audience insights to inform strategy.
• Experience working in a matrixed organization or complex stakeholder environment.

Responsibilities

• Develop and execute integrated communication strategies that advance assigned business-unit priorities, support organizational objectives, and coordinate messaging across internal, external, executive, digital, social, and stakeholder audiences.
• Advise assigned business leaders on communications to improve effectiveness, support informed decision-making, and anticipate audience, stakeholder, and reputation considerations.
• Translate complex technical, operational, market, and industry information into clear, accurate communications for diverse audiences.
• Assess whether communications activities achieve their intended business and audience outcomes and recommend improvements to communication processes, channels, and practices.
• Align business-unit communications with SPP’s enterprise strategy, messaging, and organizational narrative while addressing the needs of specific audiences and business areas.
• Build cross-functional partnerships to coordinate technically accurate, audience-relevant communications and clarify roles, messages, timing, and channels.
• Deliver high-quality communications and content, including executive communications, that meet defined objectives and reinforce consistent organizational messaging.
• Evaluate communication effectiveness using measures, audience insights, and feedback, and identify ways to improve strategies, channels, processes, and engagement.
• Anticipate and manage communications considerations for emerging, sensitive, or high-impact business issues, including appropriate coordination, escalation, and response.
• Partner with Media Relations and other communications functions to identify and advance proactive storytelling and engagement opportunities.
• Maintain current knowledge of SPP, the energy industry, electricity markets, issues affecting the organization, communications trends, emerging channels, and stakeholder expectations.
• Strengthen communications capability in assigned business areas through guidance, tools, and expertise, while managing communications resources and project priorities.

Benefits

• Competitive and transparent pay with bonus opportunities.
• Insurance package with three medical plans and employer-paid short-term disability, long-term disability, and life insurance.
• Relocation bonus, if applicable.
• Hybrid working environment for eligible positions.
• 401(k) savings plan with employer-match benefits.
• Pension (defined benefit plan) fully funded by SPP.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager