Manager Education and Training

Goodwill NYNJ•Queens, NY

About The Position

The Manager Education and Training leads the development and delivery of educational and training offerings aligned with program goals, while supporting the growth and efficiency of the program team. The role provides expertise across Workforce Development programs, including ESOL, ABE, bridge training, occupational training, and other education and training needs. It works with Workforce Development leadership to develop and revise curricula and courses, evaluate contracted training partners, and keep offerings aligned with workforce trends and effective in-person and virtual delivery practices. The manager advises on instructor recruitment and professional development, participant skill assessment and grade-level advancement, and compliance with program-specific education and training requirements. The role uses labor market information to align training with job opportunities and economic trends, collaborates with the Manager of Employer Engagement and Retention to incorporate employer-identified skills into occupational curricula, and oversees internship programming and related site troubleshooting. The position manages relationships with contracted education and training providers and non-contracted referral partners, reviews their quality, and recommends whether relationships should be initiated, expanded, or ended. It helps ensure vocational programs offer industry-recognized training, credentials, or sector-specific skills that lead to higher-wage occupations and advancement, with curricula informed by employer demand. The manager also monitors developments in the broader training and education community and develops partnerships to support current and future programs.

Requirements

BA/BS degree or 5–7 years of equivalent experience in training, education, ESOL, or a related field.
Ability to work effectively under pressure and in a team environment.
Excellent written and oral communication skills.
Strong organization and attention to detail.
Computer literacy.
Flexibility and ability to respond to changing program needs.
Ability to travel within the region to cultivate relationships with training and education providers.
Self-motivation and ability to work with minimal direction.
Strong interpersonal skills and ability to interact effectively and collegially with staff at all levels.

Responsibilities

Provide expert input and leadership on education and training offerings across Workforce Development programs, including ESOL, ABE, bridge training, and occupational training.
Collaborate with Workforce Development leadership on curriculum development and revisions, new course offerings, reviews of existing offerings, and quality reviews of contracted training partners.
Advise on opportunities to improve training offerings, keep content current with workforce trends, and apply best practices for in-person and virtual instruction.
Advise on recruiting instructors and providing professional development opportunities for instructors on staff.
Guide assessment and evaluation of participant skill attainment and grade-level advancement, including standardized pre- and post-tests and other assessment approaches.
Stay current with program-specific education and training requirements and ensure changes in approach align with those requirements.
Use labor market information and economic trends to align education and training with job-market opportunities.
Coordinate with the Manager of Employer Engagement and Retention to identify skills articulated by Business Advisory Councils and adjust occupational curricula accordingly.
Oversee development and implementation of internship programming, including identifying and referring participants to internship opportunities.
Partner with the Manager of Employer Engagement and Retention to troubleshoot issues involving internship and community-service sites.
Manage relationships with contracted education and training providers, review their work, and recommend initiation, expansion, or termination of relationships.
Serve as the primary liaison for non-contracted education and training referral partners, review their work, and recommend changes to relationships as needed.
Ensure vocational training programs provide industry-recognized training, credentialing, or sector-specific skills that lead to higher-wage occupations and advancement, and that curricula reflect industry and employer demand.
Engage with the broader training and education community to keep informed about innovative approaches and trends.
Develop partnerships as needed to support existing programs and new program opportunities.