Manager Education and Training

Goodwill NYNJ•New York, NY

1d•$70,000 - $75,000

About The Position

The Manager Education and Training (PACE) manages, develops, and delivers education and training approaches that align with program goals and support the growth and efficiency of the program team. The role provides leadership across Workforce Development offerings, including ESOL, ABE, bridge trainings, occupational trainings, and other education and training needs. It works with Workforce Development leadership to develop and revise curricula, create and review course offerings, and assess contracted training partners. The manager also advises on recruitment and professional development for instructors and on methods for assessing participant skill attainment and grade-level advancement. The position keeps education and training approaches aligned with program requirements, labor market information, economic trends, workforce best practices, and employer-articulated skills. It oversees internship programming and works with the Manager of Employer Engagement and Retention to align occupational curricula and resolve issues at internship or community-service sites. The manager serves as a primary point of contact for contracted education and training providers and a liaison for non-contracted referral partners. This includes managing relationships, reviewing quality, and recommending whether partnerships should be initiated, expanded, changed, or terminated. The role also engages with the broader training and education community and develops partnerships to support existing and emerging program needs. Regional travel is required to cultivate provider relationships.

Requirements

Bachelor of Arts or Bachelor of Science degree, or 5–7 years of equivalent experience in training, education, ESOL, or a related field.
Ability to work effectively under pressure and in a team environment.
Excellent written and oral communication skills.
Organized and detail oriented.
Computer literate.
Flexible and able to respond to changing program needs.
Ability to travel within the region to cultivate relationships with training and education providers.
Self-motivated and able to work with minimal direction.
Strong interpersonal skills and ability to interact effectively and collegially with staff at all levels.

Responsibilities

Provide expert input and leadership on education and training offerings across Workforce Development programs, including ESOL, ABE, bridge trainings, occupational trainings, and other needs.
Collaborate with Workforce Development leadership on curriculum development and revisions, new course offerings, reviews of existing offerings, and quality review of contracted training partners.
Advise on ways to enhance education and training offerings, keep content aligned with workforce trends, retire outdated content, and apply best practices for in-person and virtual delivery.
Advise on recruiting instructors and provide input on professional development opportunities for instructors.
Guide assessment and evaluation of participants’ skill attainment and grade-level advancement, including standardized pre- and post-tests, informal assessments, and other methods.
Stay current with program-specific education and training requirements and ensure changes in approach align with them.
Use labor market information and economic trends to align education and training approaches with job-market opportunities.
Coordinate with the Manager of Employer Engagement and Retention to identify employer-council skills requirements and adjust occupational curricula accordingly.
Oversee the development and implementation of internship programming, including identifying and referring participants to internship opportunities.
Partner with the Manager of Employer Engagement and Retention to troubleshoot issues related to internship and community-service sites.
Manage relationships with contracted education and training providers, review the quality of their work, and recommend changes to partnerships, including initiation, expansion, or termination.
Serve as liaison for non-contracted training and education referral partners, manage relationships, review quality, and recommend partnership changes.
Ensure vocational training programs provide industry-recognized training, credentials, or sector-specific skills that lead to higher-wage occupations and advancement, and that curricula reflect industry and employer demand.
Engage with the broader training and education community to stay current on approaches and trends that may inform the organization’s strategy.
Develop partnerships as needed to support existing programs and new program opportunities.