Manager, Ecommerce Operations

Torani•San Leandro, CA

1d•$115,927 - $128,805

About The Position

As Torani has continued to grow as a business, you will play a critical role in supporting the expansion of eCommerce as an increasingly important channel for the company. We have brought the DTC business in house after a period of historically outsourced operations, and we need your expertise in establishing clear end‑to‑end ownership of workflows. By stabilizing day‑to‑day execution and operationalizing core processes across systems, inventory, and fulfillment, you will build a scalable foundation that supports the continued growth of eCommerce, moving the business from reactive issue management to a more predictable, repeatable operating model as volume and complexity increase. The eCommerce Operations Manager is the operational backbone of our DTC and future marketplace businesses, ensuring every order flows seamlessly from click to delivery. This role owns end-to-end execution across systems, inventory, fulfillment, and integrations. By driving operational excellence and cross-functional alignment, this role ensures we deliver a consistent, high-quality customer experience while enabling efficient growth. Why You’ll Love Working Here: At Torani, we believe business can be a force for good, and that includes how we show up for our people every day. You’ll join a collaborative, values-driven team where your work directly impacts both our customers and our broader mission of Flavor for All, Opportunity for All.

Requirements

3–5 years of experience in eCommerce operations, logistics, or retail dropship environments
Strong understanding of the end-to-end order lifecycle, inventory management, and fulfillment workflows
Experience working with eCommerce platforms (Adobe Commerce, Shopify, BigCommerce, etc.) and operational tools/integrations
Familiarity with EDI systems and managing exceptions in a dropship or marketplace environment (Target DVS a plus)

Responsibilities

Establish clear end-to-end ownership of DTC and Target DVS operations.
Transition the business from historically outsourced execution to a stable, scalable internal operating model by implementing standardized workflows across systems, inventory, and fulfillment.
Reduce errors and improve execution consistency.
Improve in-stock rates across ecommerce warehouse locations and strengthen fulfillment performance.
Optimize processes and 3PL execution to increase order success rate, fulfillment accuracy, and on-time delivery.
Strengthen the reliability of eCommerce platforms, integrations, and operational workflows by ensuring issues are identified and resolved before they materially impact customers or downstream teams.
Ensure consistent, dependable execution across systems and partners as marketplace and dropship complexity grows.
Establish clear operational reporting that improves visibility into inventory health, order performance, fulfillment accuracy, and system stability.
Work closely with Tech, Inventory, 3PL, and Agency partners to align on priorities and deliver operational outcomes.
Contribute to a positive, solutions-oriented team environment that supported effective execution and sustainable growth.
Find ways to make the work feel good – celebrating small wins, sharing good vibes, and keeping things upbeat.