Manager, Donor Services

Mass General Brigham•Boston, MA

2d•$79,560 - $115,721•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Manager, Donor Services is responsible for leading and developing a team of Donor Services Representatives while ensuring exceptional donor experiences and supporting the organization's blood collection goals. This role provides operational oversight for donor center and mobile blood drive activities, drives revenue growth through effective fundraising and donor engagement strategies, and cultivates strong relationships within the community. The Manager will oversee staff performance, donor recruitment and retention efforts, community outreach initiatives, and mobile collection operations, while fostering a culture focused on customer service, teamwork, and the lifesaving mission of blood donation.

Requirements

Bachelor's Degree Business Administration required or bachelor's degree Related Field of Study required
Business Development Experience 5-7 years require
Fundraising Sales Experience 3-5 years required
Supervisory Experience 3-5 years required
Strong computer skills and the ability to effectively utilize donor databases, recruitment platforms, reporting tools, and scheduling systems to support donor services operations

Nice To Haves

Experience working with organizations such as the American Red Cross, Rhode Island Blood Center, or similar blood collection organizations is highly valued
Experience with donor management and recruitment software systems, specifically SoftDonor and SoftRecruit, is strongly preferred.

Responsibilities

Manage and provide guidance to a team of donor services representatives, including hiring, training, coaching, and performance management.
Develop and implement effective fundraising strategies to drive revenue growth.
Build and maintain strong relationships with donors, ensuring exceptional donor experiences throughout the giving process.
Set sales targets and KPIs for the donor services team, monitoring performance and implementing strategies to achieve or exceed fundraising goals.
Develop and implement strategies to enhance donor retention rates, including donor recognition programs, personalized communication, and tailored giving opportunities.
Ensure fundraising practices adhere to ethical standards, industry regulations, and organizational policies.