Manager, Distributor Operations

STERIS Corporation•Mentor, OH

59d•$92,650 - $115,000•Hybrid

About The Position

The Distributor Operations Manager is part of STERIS’s Americas Healthcare Commercial Operations organization and manages the distributor support strategy, including sales tracing and chargeback functions. The role supports Sales, distributor partners, and customers, and serves as a subject matter expert across STERIS businesses. It collaborates with Compensation, Finance, Information Technology, Pricing and Contract Administration, Sales, customers, and distributors to support indirect-channel growth and reduce channel costs. The position is responsible for more than $300 million in indirect sales and $140 million in distributor chargeback volume across commercial sales teams. This manager leads the distributor support strategy and related processes, systems, metrics, data integrity, and continuous improvement activities. The role also manages Distributor Operations Analysts and a Chargeback Resolution Analyst, including hiring, onboarding, training, performance management, and team development. It works across businesses and functions to address evolving channel needs, support acquisitions and new channels, and improve distributor operations. The position follows a hybrid schedule, with the team meeting at STERIS’s U.S. headquarters in Mentor, Ohio, on Mondays and Tuesdays.

Requirements

Bachelor’s degree.
3–5 years of business experience with increasing responsibility.
Strong influencing and negotiation skills.
Excellent interpersonal and relationship-management skills.
Competency in Microsoft Excel, PowerPoint, and Word.
Strong decision-making skills and understanding of how decisions affect customers and STERIS businesses.
Demonstrated analytical background, including problem structuring and solving, drawing conclusions, and formulating recommendations.
Excellent project management, planning, and organizational skills; ability to take initiative and deliver projects with little to no supervision.
Detail-oriented, with a strong appreciation for quality control.
Ability to lead and influence cross-functional teams and work in a highly complex environment.
Professionalism and integrity, with the ability to maintain composure under pressure.
Excellent communication skills and ability to facilitate discussions with STERIS stakeholders and distributors and influence both.
Ability to manage multiple demands from many sources and prioritize effectively.

Nice To Haves

3 or more years of management or supervisory experience.
2 or more years of STERIS experience.
Project management experience.
Lean or continuous improvement experience.

Responsibilities

Develop and execute a distributor channel support strategy aligned with business objectives.
Own trace sales and chargeback processes for Oracle STERIS Redistribution; recommend, test, and implement enhancements and deploy training to global users.
Lead distributor chargeback processes and develop trend analysis to identify variances, root causes, and strategies to reduce discrepancies and open balances.
Lead continuous improvement initiatives, including leadership standard work, key performance indicators, root-cause countermeasures, visual management, and standard work.
Partner with STERIS IT, RPA integrators and developers, and the Digital Order Team to develop capabilities such as RPA/AI, EDI, and other technologies for global distributor channels.
Participate in process improvements by documenting requirements, submitting system change requests, testing systems, and updating work instructions.
Use process understanding and value-based prioritization to identify opportunities that improve department efficiency and effectiveness.
Define requirements and lead acquisition integration efforts for sales tracing and chargeback functions.
Ensure the integrity of sales tracing and chargeback data by defining, designing, developing, implementing, and managing SOPs informed by benchmarking and research.
Monitor industry trends that affect distribution and maintain regular metrics to identify trends and improvement opportunities.
Manage the day-to-day operations of Distributor Operations Analysts and the Chargeback Resolution Analyst.
Manage team resources and personnel activities, including job requirements, candidate selection, performance management, compensation, retention or termination, and engagement.
Manage interviewing, hiring, onboarding, training, objective setting, and follow-up on training effectiveness for new hires.
Build team skills in problem solving, analysis, continuous improvement and lean practices, communication, and negotiation.
Design and implement department metrics and ensure the team meets service levels and goals.
Develop initiatives to improve team productivity and efficiency and advance the team vision.
Propose process and system changes to improve service levels or address evolving industry needs.
Work with STERIS businesses to understand their initiatives and determine how the team can support them.
Identify channel support needs for newly acquired businesses and newly launched channels.
Attend industry events, monitor relevant trends, and participate as a subject matter expert in industry workgroups when opportunities are available.
Maintain knowledge of distribution, contract issues, and trends.
Identify and standardize key Distributor Operations elements and measures that drive critical business activities.
Provide expertise in business system development efforts involving distribution and manage ongoing support for key departmental tools, including Oracle Redistribution.