Manager, Distribution Operations

LOVESAC COMPANY•Fort Worth, TX

1d•Onsite

About The Position

As our Manager, Distribution Operations, you are responsible for managing and coordinating on-site activities related to warehousing, distribution, and returns within our 3rd party operations. You will develop plans and ensure operational execution related to activities which balance quality, cost and service to our internal and external customers. In addition, you will ensure key goals and objectives are met to drive superior planning and execution in the 3PL operations. This position is on-site and will be expected to report into Lovesac’s 3rd party Distribution Centers at least 4 days per week, and weekends as needed. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

Requirements

Bachelor’s degree in supply chain management, or similar discipline preferred.
Six Sigma/LEAN (yellow-green belt) certification preferred.
Minimum of 5 years’ experience in supervising distribution operations, ideally a 3rd party distribution operation, including knowledge of distribution practices and technologies which support the fulfillment process.
Proficient in understanding the mechanics of distribution and warehousing (including processes and technology) with a focus on the consumer.
High level understanding of Supply Chain Management processes, including multiple years’ experience in a leadership role.
Proven experience working with systems such as WMS & ERP.
Experience implementing distribution operations or new distribution functions is also required.
Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc.
Be able to move objects (including medium to large furniture items up to 125 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.

Nice To Haves

Bachelor’s degree in supply chain management, or similar discipline
Six Sigma/LEAN (yellow-green belt) certification

Responsibilities

Develop and manage regional relationships with third-party logistics (3PL) partners and local management teams, with a focus on operational efficiency, excellence, and cost savings.
Act as the company representative for your designated area of operations, coordinating operational activities across both organizations.
Supervise third-party warehousing, distribution, and returns services to ensure alignment with customer experience and business objectives.
Lead corrective action efforts with business partners in the event of SLA non-compliance.
Own and deliver regional operational metrics, including operating costs, service levels to stores, return-to-good-stock rates, and overall customer satisfaction (CSAT).
Monitor and drive progress against returns KPIs and operational targets.
Ensure warehouses remain within SLA standards, including oldest outbound order age and pending returns inspections.
Support end-of-quarter execution, including inbounds, fulfillment, labor planning, transportation coordination, and on-site support as needed to meet revenue targets.
Build and lead continuous improvement initiatives to increase efficiency, throughput, and overall operational performance.
Develop and implement new distribution processes and methods within 3PL facilities to support future business growth and capacity needs.
Support the rollout of best practices across the supply chain, with an emphasis on standardizing processes across the 3PL network.
Ensure accurate inventory management by third-party partners, including cycle counts, physical and system reconciliations, and timely processing of returns.
Ensure customer order statuses and outbound processing are accurate and timely across systems.
Own the accuracy and daily completion of the Operations Report.
Audit monthly 3PL invoices to ensure accuracy, contractual compliance, and alignment with observed activities.
Assist 3PL partners with forecasting demand into actionable operational plans.
Coordinate inbound container scheduling and outbound freight movements.
Partner with distribution centers to ensure appropriate packaging materials are on hand to support returns processing.
Train and coordinate product education with DC staff.
Establish and reinforce DC SOPs for inbound, storage, outbound, and returns operations.
Ensure consistent execution of operational standards across facilities.
Perform other reasonable duties as assigned in support of operational and business needs.

Benefits

Annual Bonus Program
Annual and Inaugural Grant Equity Awards
401K Matching Contribution
Financial Wellness Tools
Sales Incentive Program
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Paid Parental Leave
Life/AD&D
Short Term and Long-Term Disability
Critical Illness and Accident Insurance
Employee Assistance Program
Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire
8 paid company recognized holidays
Summer Flex Time
Pet Insurance
generous Associate Discounts